Making Every Connection Count with AWS

Expand the total experience with AWS partnership

Optimize the total experience—everything from the customer experience to the employee experience, contact center operations, and beyond. Through our AWS partnership, we design, build, and run Amazon Connect CCaaS solutions.

From current state to future goals

As an AWS Advanced Tier Services Partner with designations that include Amazon Connect Delivery, Solution Provider, Public Sector partner, and Government Services, Concentrix expertise spans across contact center operations as well as AWS solutions such as Amazon Connect, Lex, Wisdom, and more.

Services & Solutions

Amazon Connect Fast Start

Achieve fast Amazon Connect setup for your contact center, plus ongoing managed services to keep it running smoothly—ideal for small to medium-sized businesses without the time or staff for complex and detailed planning.

Professional Services

Transform your CX challenges with innovative solutions for exceptional experiences and improved performance. Our AWS partnership offers a holistic approach and customized CCaaS solutions.

AWS Managed Services for Amazon Connect and Amazon Appliance

Ensure security and compliance best practices with our Concentrix Cloud Infrastructure solutions, which design and build secure cloud infrastructures complemented by ongoing support and management services.

Concentrix Natural Language Understanding (NLU) Design

Reinvent your CX with innovative solutions, ensuring exceptional experiences and improved performance through a holistic approach and cloud-based contact center strategies.
Powering Generative AI Customer Service: How Concentrix and Amazon Connect Can Transform Your CX

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Powering Generative AI Customer Service: How Concentrix and Amazon Connect Can Transform Your CX

Explore how Concentrix and Amazon Connect can support your adoption and implementation of generative AI.

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Thought leadership and research to inspire innovation

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