Insights / Infographics
Legacy systems limit agility. Today’s customers expect connected, always-on service—and your teams need the tools to deliver it.
With Concentrix + Amazon Connect, you can launch a cloud-based, omnichannel contact center in minutes—not months. Deliver faster service, reduce costs, and give advisors everything they need to create seamless, personalized experiences from anywhere.
Faster Deployment: Launch a complete omnichannel contact center in minutes.
Rapid Onboarding: Train new advisors in just 20 minutes.
Cost Efficiency: Save up to 80% compared to traditional solutions.
Smart Experiences: Integrate voice, chat, messaging, and AI-powered insights in one place.
Advisor Empowerment: Use Amazon Connect Wisdom and Voice ID to improve speed, accuracy, and personalization.
United Urology Group partnered with Concentrix to migrate 65 legacy centers into a unified Amazon Connect environment.
Results:
40% operational cost savings
$500K/year in onboarding efficiencies
Onboarded new clinics in 4–6 weeks
Reimagine your contact center—faster, smarter, and in the cloud.
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