Extracting business value from enterprise data is a challenge for many healthcare organizations, as existing reporting solutions often fail to provide insights into end-to-end customer journeys. Navigating complex systems, data silos, and compliance considerations makes it difficult to identify where journeys break down for patients, plan members, administrators, and providers. Join CX experts from Concentrix and Adobe to explore:
• Personalizing healthcare experiences by understanding customers’ end-to-end journeys
• Creating unified profiles to connect campaigns, conversions, and patient outcomes
• Diagnosing gaps in member and care journeys with Customer Journey Analytics
Registration link coming soon!
