Next-gen solutions are shaping the future of CX, and in the process, reimagining a universe of possibilities for everyone.
Concentrix Recognized by Brandon Hall for Innovation
Brandon Hall Awards Concentrix with Six Excellence Awards
What We Do
STRATEGY
CX CONSULTING + DESIGN
BUILT ON DATA, INFORMED BY INSIGHT
Everything we do is seamless, secure and customer-centric. Or should we say, customer-centrix.
CX Transformation, CX Model Design, CX Benchmarking, Digital Selling, Customer Loyalty, Customer Research, Marketing Strategy
Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization
Self-Service, Chatbots & VAs, Intelligent Automation, Contact Center Transformation, Enterprise Modernization
Expertise, Capability, Value
DIGITAL CX OPERATIONS
CONCENTRIX PEOPLE POWER A DIVERSE RANGE OF CLIENT SOLUTIONS.
Technology enables us to operationalize programs at scale. Expertise lets us make each experience personal.
Engagement Services, Business Messaging, Innovation, Automation & Optimization, Locations & Languages
B2B Revenue Growth Services, B2C Revenue Growth Services
Virtual Operating Model, Global Experience, Data Security, Workstation & Network Security, SecureCX™ Workspace Security, Secure Payment
Protected Experiences, Uncompromised Wellness, Global Operations, Focused Innovation
TALENT
TECHNOLOGY
DIGITAL CX TECHNOLOGY
TODAY WE SUPPLY TECHNOLOGY AND BUILD EXPERIENCES THAT WE COULD ONLY DREAM OF YESTERDAY
And we are already creating tomorrow’s digital, AI and cloud-based experiences. Imagine where our journey will take us next.
XP Messaging, XP Contact Center, XP Virtual Assistant
Strategy & Architecture, Cloud Platforms, Cloud Native Services, Cloud Operations, Continuous Innovation
Omnichannel Experience, Immersive Experience, API & Integration Services, Edge Computing, Customer Development
Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization
Intelligent Operations, Robotic Process Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance
Systems Integration, Process Optimization, Enabled Operations, IT Services
Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Compliance & Risk Analytics
Listen, Analyze, Act, Empower
IT’S NOT JUST WHAT WE KNOW.
IT’S WHO WE ARE.
Four simple ideas guide us everyday as we reimagine everything CX.
DOING RIGHT DNA
We will always do the right thing. For everyone. Every time.
PASSION FOR CX
We will focus on CX 24/7. We love what we do. And our clients get the benefit.
TECHNOLOGY FOR GOOD
We will champion technologies that make the world simpler, more open and more connected.
ONE CONCENTRIX SOLUTION
We will support every touchpoint in the customer journey, wherever that journey may lead.
YOUR INDUSTRY. OUR EXPERTISE.
Startup or market leader. Tech titan or service superstar. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future.
AUTOMOTIVE
Driving CX innovation in a fast-changing automotive world.
BANKING & FINANCIAL
Secure, modern experiences for big banks and cool fintechs.
CONSUMER ELECTRONICS
Experiences that bring people closer to their devices.
ENERGY & PUBLIC SECTOR
Boosting outreach through informative and intuitive experiences.
HEALTHCARE SERVICES
Becoming a force for wellness with cutting edge healthcare experiences.
INSURANCE
Creating premium, intuitive experiences for servicing and sales.
MEDIA & COMMUNICATIONS
Propelling brand loyalty with surprising and delightful experiences.
RETAIL & ECOMMERCE
Creating moments that matter to win loyalty and share of wallet.
TECHNOLOGY
Building in customer success through improved heuristics.
TRAVEL, TRANSPORTATION & TOURISM
Upgrading the customer journey with easy, personalized experiences.
If you’re looking for more than a job,
We have a career for you.
If you never settle for just ‘good enough’, we’d like to talk. We’re looking for people who can improve what we’re doing today, and imagine what we could be doing tomorrow.
If this is about you, apply today and talk to our recruiters about opportunities at Concentrix.