At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. Our unique, holistic, and outcome-focused approach helps your business work smarter, more efficiently, and be better aligned for growth. We don’t just design and build next-gen CX solutions—we integrate them, manage them, and continually innovate them to benefit your business, your customers, and your brand.

CX Consulting
+ Design

Digital
CX Operations

Digital CX
Technology

CX Consulting
+ Design

Digital CX
Operations

Digital CX
Technology

CX Consulting
+ Design

Digital
CX Operations

Digital
CX Technology

CX CONSULTING &
DESIGN

While delivering exceptional customer experiences has to be your goal, getting there can be a complex puzzle to solve. That’s why we guide you through the important choices that will determine your CX roadmap. Through data-driven insights and experience design thinking, we help you reimagine and reinvent customer journeys, unlocking new ways to combine talent and technology to solve your CX challenges, and deliver brand-defining experiences for long-term value and growth.

Customer Experience Strategy
CX Transformation, CX Model Design, CX Benchmarking, Digital Selling, Customer Loyalty, Customer Research

Experience Design
Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

Digital Transformation
Self-Service, Chatbots & VAs, Intelligent Automation, Contact Center Transformation, Enterprise Modernization

Marketing Solutions
Expertise, Capability, Value

DIGITAL
CX OPERATIONS

We build innovative solutions by combining talent with technology to help you create deep connections with customers that drive brand loyalty and optimize your business outcomes. By meeting customers wherever they are—across any and all channels—we help you deliver experiences that stand out. We support your customers with empathy, integrity, and knowledge, building value with every interaction.

Customer Engagement Services
Engagement Services, Revenue Growth Services, Business Messaging, Innovation, Automation & Optimization, Locations & Languages

Work at Home
Virtual Operating Model, Global Experience, Data Security, Workstation & Network Security, Workspace Security, Secure Payment

Content Trust & Safety
Protected Experiences, Uncompromised Wellness, Global Operations, Focused Innovation

DIGITAL
CX TECHNOLOGY

Aided by the latest digital, Al, and cloud-based technology, we are constantly innovating and engineering cutting-edge technologies to invent and transform the future of CX. Along with powering omnichannel customer experiences and intelligently optimizing your business, we empower you to think in new ways, learn from new insights, and rapidly seize new opportunities.

Digital Self-Service & Cloud
XP Messaging, XP Contact Center, XP Virtual Assistant

Cloud Engineering
Strategy & Architecture, Cloud Platforms, Cloud Native Services, Cloud Operations, Continuous Innovation

Digital Engineering
Omnichannel Experience, Immersive Experience, API & Integration Services, Edge Computing, Customer Development

Experience Platforms
Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization

Technology & Systems Integration
Systems Integration, Process Optimization, Enabled Operations, IT Services, API Management & Security

Analytics & Insights
Customer Experience Analysis, Speech & Text Insights, Operational Analysis, Sales & Revenue Generation, Journey Analytics, Advisor Assurance Tool

Voice of the Customer
Listen, Analyze, Act, Empower

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