At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. Our unique, holistic, and outcome-focused approach helps your business work smarter and more efficiently, and be better aligned for growth. We don’t just design and build next-gen CX solutions; we integrate them, manage them, and continually innovate them to benefit your business, your customers, and your brand.

But how do we do that, exactly?

Design the Experience | Concentrix
Power the Solution | Concentrix
Deliver Exceptional Moments | Concentrix
Innovate on Insights | Concentrix

At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. Our unique, holistic, and outcome-focused approach helps your business work smarter and more efficiently, and be better aligned for growth. We don’t just design and build next-gen CX solutions; we integrate them, manage them, and continually innovate them to benefit your business, your customers, and your brand.

But how do we do that, exactly?

DESIGN THE
EXPERIENCE

While delivering exceptional customer experiences has to be your goal, getting there can be a complex puzzle to solve. That’s why we guide you through the important choices that will determine your roadmap for CX transformation. Using service and experience design principles, we help you reimagine and reinvent your customer journey, so it’s fast, easy and convenient for people to engage with your business.

Experience Design and Mobility

Marketing Solutions

POWER THE
SOLUTION

Aided by the latest digital, Al, and cloud-based tech, we build, integrate, and manage innovative solutions that power your next-gen CX operations. We do it by implementing tech and intelligent automation to simplify the customer journey, freeing up time for staff to focus on the complex interactions that require a more refined human touch.

Digital Self-Service and Cloud

Innovation, Automation & Optimization

Technology & Systems Integration

DELIVER
EXCEPTIONAL
MOMENTS

We support your customers with empathy, integrity, and knowledge at all stages of the customer lifecycle. This helps you deliver your best brand experience and form authentic connections with your customers on their terms, in the language and channel they prefer.

Customer Engagement Services

Gig Services

Work at Home

INNOVATE ON
INSIGHTS

Customer behaviors are changing faster than ever. To ensure you stay ahead, we embed analytics to create real-time visibility across all touchpoints, and empower you to think in new ways, learn from new insights, and rapidly seize new opportunities.

Analytics & Consulting

Voice of the Customer

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