WHAT WE DO

We help the world’s best brands deliver exceptional experiences, with exceptional outcomes

What We Do | Concentrix

We design, build, and run the future of CX.

That moment? It’s an opportunity. When a customer asks a question, sends a chat, or makes a purchase, you want to show your brand at its best—smoothly get the customer what they need, and give them a reason to come back again and again.

At Concentrix, we reimagine everything CX to do just that: nurture brand love and loyalty. It’s kind of our thing—behind the scenes, we power billions of customer interactions every day for the brands you rely on, from household names to up-and-comers. So chances are, you already know us!

What you may not know—yet—is how we can design, build, and run your entire CX world.

Whether you need a specific solution, the whole end-to-end journey—or anything in-between, we’re the partner to call.  We have the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly.

We Design. Build. Run the Future of CX | Concentrix
Design .
Build .
Run .
It all starts with an expert design.

Our strategy consultants come at your business goals with fresh perspectives and a knack for reimagination. How can we transform the experiences people have with your brand? What could that new journey look like? We deepen your understanding of the market and the voice of your customer, find ways to drive revenue and loyalty, and make it all work smarter and faster. That’s a lot of strategic thinking—and it leads to experiences that’ll deliver on your brand promise.

Next, we make it real: we build those experiences.

With the most complete toolkit in the industry, we have what you need to stand out: the right mix of technology, expertise, and passionate professionals. When you combine that with our ability to modernize, integrate, and automate your CX operations from front to back—you benefit from rock-solid infrastructure and we become your go-to partner for everything CX.

And we keep it all going: we run your customer experience as an extension of your brand.

That means every single day, we’re chatting with your customers, answering their questions through automated channels, and engaging them with digital marketing. We oversee all those applications in the cloud, too—it’s your entire CX operation, managed by us. All the while, you’re getting the data and insights you need to continually improve your experience, seizing opportunities for your business to grow, and setting a new standard for exceptional in your industry.

Run for Accelerated and Long-Term Value

Whether we’re chatting with your customers online, answering their questions through automated channels, or engaging them with digital marketing, we run CX as an extension of your brand. We are there every single day—from overseeing applications in the cloud to managing your entire CX operation. All the while, you’re getting the data and insight you need to continually improve experiences and seize opportunities for your business to grow. Together, we’ll set a new standard of exceptional in your industry.

It all starts with an expert design.

Our strategy consultants come at your business goals with fresh perspective and a knack for reimagination. How can we transform the experiences people have with your brand? What could that new journey look like? We deepen your understanding of the market and the voice of your customer, find ways to drive revenue and loyalty, and make it all work smarter and faster. That’s a lot of strategic thinking—and it leads to experiences that’ll deliver on your brand promise.

Next, we make it real: we build those experiences

With the most complete toolkit in the industry, we have what you need to stand out: the right mix of technology, expertise, and passionate professionals. When you combine that with our ability to modernize, integrate, and automate your CX operations from front to back—you benefit from rock-solid infrastructure and we become your go-to partner for everything CX.

And we keep it all going: we run your customer experience as an extension of your brand.

That means every single day, we’re chatting with your customers, answering their questions through automated channels, and engaging them with digital marketing. We oversee all those applications in the cloud, too—it’s your entire CX operation, managed by us. All the while, you’re getting the data and insights you need to continually improve your experience, seizing opportunities for your business to grow, and setting a new standard for exceptional in your industry.

We Design. Build. Run the Future of CX | Concentrix

End-to-End CX Capabilities

Whatever your CX ambition or challenge, Concentrix brings together a complete set of end-to-end capabilities to accelerate long-term value for your customers, and your brand.

STRATEGY | CX Consulting + Design

We apply data-driven insights and human-centered design to help you reimagine and reinvent experiences, unlocking new ways to use talent and technology to solve your CX challenges, and deliver brand-defining experiences for long-term value and growth.

We build innovative solutions combining talent with technology to create deep connections with customers and drive brand loyalty, with optimal business outcomes. We meet your customers where they are, creating effortless experiences for them, and your team, building value with every interaction.

TALENT | Digital CX Operations

Aided by the latest Al, automation, and cloud technology, we innovate and engineer cutting-edge technologies to enable and transform your CX. We intelligently optimize your business, empowering you to think in new ways, learn from new insights, and unlock new possibilities.

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Let’s Connect

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