Concentrix Connected automates and personalizes your multi-channel campaigns. Helps you send auto owners sales, service and loyalty communications, with proactive, contextual offers based on OEM/dealer/3rd party data to drive soaring high ROIs.
Our marketing consultants act as the “marketing assistance hub” and specialize in facilitating local-level dealer marketing efforts to maximize your national and regional initiatives. By building strong relationships with their client contacts, our team educates and informs dealerships about current program features, encourages enrollments, and offers consultation on marketing campaign selections to maximize their ROI.
Support for field technicians to resolve difficult issues and increase fixed first visit rates. Our highly-experienced, certified technicians access OEM technical data, knowledge bases and case management tools, along with analytics to help dealers improve customer satisfaction. Leverage diagnostic analytics to provide early warnings and trends to the OEM product design and engineering departments.