Concentrix GenCTM automates and personalizes your multi-channel campaigns. Helps you send auto owners sales, service and loyalty communications, with proactive, contextual offers based on OEM/dealer/3rd party data to drive soaring high ROIs.
Our marketing consultants act as the “marketing assistance hub” and specialize in facilitating local-level dealer marketing efforts to maximize your national and regional initiatives. By building strong relationships with their client contacts, our team educates and informs dealerships about current program features, encourages enrollments, and offers consultation on marketing campaign selections to maximize their ROI.
Support for field technicians to resolve difficult issues and increase fixed first visit rates. Our highly-experienced, certified technicians access OEM technical data, knowledge bases and case management tools, along with analytics to help dealers improve customer satisfaction. Leverage diagnostic analytics to provide early warnings and trends to the OEM product design and engineering departments.
We support manufacturers, dealers and vehicle owners with warranty repairs; manage customer and dealer assistance channels; and expedite claim processing, coding and audit to drive down cost and fraud. We have decades of process expertise that enables us to automate your workflows and implement our case management tools for warranty administration reducing cycle time and improving customer and dealer satisfaction. Let us help your Fixed Operations department manage parts specification, restriction, and expediting to improve speed and quality of product support. We also administer OEM reacquired vehicle programs including end-to-end processing and administration.
Comprehensive recall management serving all stakeholders: customers, dealers, field communications and fleet, from notification to resolution, and to ensuring regulatory compliance. Integrate contact centers managing inbound and outbound calls with other back office groups to enhance repair and resolution rates, as well as manage costs, outstanding notices and customer experience. Support dealers in notifications, training, appointment scheduling, parts availability and expediting, distribution coordination, document collection, and vehicle transportation.
New century vehicle buyers care about more than just fuel and style economy. Lifestyle benefits, especially from connected car features, are weighing more heavily in purchasing decisions. Maximize your connected vehicle product’s new/renewal subscriptions, trial usage, and personalized service packages with our integrated GenC™ platform for marketing, billing and subscription management.