Case Studies

Discover how Concentrix guided a leading streaming platform in selecting actionable AI use cases in media and entertainment.

Learn how Valmont Industries uses AI for content creation to efficiently scale its ecommerce catalog with product descriptions and images.

Learn how a leading healthcare provider improved patient health outcomes and reduced waste and costs with patient care coordination.

See how our client empowered digital advocacy with iX Hello by connecting users to government officials effortlessly through voice and multimodal channels.

Learn how a US bank realized an 80% improvement in containment, reduced fraud, and improved customer experience by moving to a natural language IVR.

Discover how a retailer implemented a cloud contact center solution, powered by Amazon Connect, to enable seamless customer interactions across multiple channels.

Discover how the New South Wales Government revolutionized homeless support services through digital transformation with the Journey on Home mobile app.

See how a financial services provider optimized customer engagement and boosted efficiency with AWS and iX Hello for seamless, round-the-clock operations.

Discover how a European financial services client enhanced customer experience through secure payment solutions with buy-now-pay-later integration.

See how a global insurance leader enhanced its UBO identification process through a streamlined communication plan and secure KYC platform.

Our innovative architecture helped a client scale during peak seasons, cutting downtime, regaining lost opportunities, and saving over $5 million in five years.

Discover how a banking client implemented an innovative, sophisticated voice bot to enhance collections efficiency and customer satisfaction.

Discover how we helped one company revolutionize their car buying experience through digital transformation.

Learn how a luxury fashion retailer reinvented its online shopping experience to enhance speed and scalability with a 50% reduction in infrastructure costs.

Learn how tailored solutions and an experienced team allowed an insurance client to process alerts while ensuring ACPR regulatory and KYC compliance.