Case Studies

Discover how a banking client implemented an innovative, sophisticated voice bot to enhance collections efficiency and customer satisfaction.

Discovery how we helped one company revolutionize their car buying experience through digital transformation.

Learn how a luxury fashion retailer reinvented its online shopping experience to enhance speed and scalability with a 50% reduction in infrastructure costs.

Learn how tailored solutions and an experienced team allowed an insurance client to process alerts while ensuring ACPR regulatory and KYC compliance.

Learn how a toll operator followed a cloud transformation strategy to navigate an Amazon Web Services (AWS) Connect contact center integration.

See how a renewable energy leader streamlined service and boosted satisfaction with our innovative customer experience management platform solution.

Learn how a healthcare client overcame data and process challenges using RPA and iPaaS solutions to enhance productivity and accelerate market delivery.

Learn how a global insurance broker achieved seamless global integration with our expert transformation services, driving efficiency and cost savings.

From rapid deployment to comprehensive support with unmatched technical proficiency, read how one client met its goals with IT staff augmentation.

Discover how MYOB embraced the digital revolution with an advanced conversational assistant, to enhance customer support and increase digital engagement.

Discover how Concentrix’s AI-powered KYC remediation platform helped an insurance client ensure regulatory compliance and enhance customer experience.

Learn how we transformed a retail client’s loyalty program by creating seamless, cross-functional member experiences with innovative service blueprints.

Discover how one of the largest insurance companies in the world achieved $3.2M annual savings by transforming the IVR experience via natural language.

Discover how an airline achieved 10X digital penetration and reduced costs by 67% with a complete digital transformation powered by Google Dialogflow.

Discover how a player in file synchronization & sharing partnered with Concentrix on customer journey optimization to improve CX.