CASE STUDIES

Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.

Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.

Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.

Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.

See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.

Find out how a multinational IT company saved time, cut costs, and improved the quality of responses with generative AI customer support.

Discover how a leading bank gained efficiencies across operations by implementing an email bot to automate responses and streamline email routing.

Learn how a leading utility provider reduced customer effort and cut costs with a natural language IVR customer service solution.

Learn how a leading credit union modernized its IVR with natural language processing to increase utilization, containment, and satisfaction.

See how this top-performing insurance client leveraged our customer experience framework and assessment to propel its CX strategy even further.