INSIGHTS
THE MORE YOU KNOW, the better your customer experience.
So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.
What Do Enterprise Content Management and Six Sigma Have in Common?
If you create content, you work in a factory. Learn how reducing waste in the assembly line can help you produce content faster and cheaper.
How to Get the Most Out of Conversational AI for Your Next-Gen IVR
Learn how conversational AI is essential to next-gen IVR solutions and how this powerful technology can enhance your customer experience.
Strategies for Economic Uncertainty
Explore how accelerating key initiatives can help your business prepare for challenging economic times.
CX Program Success: Understanding the Real Role of VOC Software
Customer experience starts with your VOC program, and your first step for success is to understand the real role of VOC software.
A Major League Member Experience
A major sports league turns viewers into fans with a different kind of member experience.
3 Ways to Modernize Banking and Financial Services CX Journeys
Meet the demand for modern banking experiences with a customer-first approach to adopting CX technology.
Future Ways of Working
Uncover the work trends that are having wide-ranging impacts on the healthcare, retail, and technology industries.
Convenience and Trust Define the New Battleground in Healthcare Ecommerce
Find out how innovators and disruptors are reshaping what consumers think about healthcare, and how incumbent providers need to move with the times.
How Fastly Made the Customer Experience as Great as Their Products
Turning to Concentrix to transform their voice of customer program, Fastly closed customer experience gaps and increased loyalty by 24 pts.