INSIGHTS
THE MORE YOU KNOW, the better your customer experience.
So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.
A Major League Member Experience
A major sports league turns viewers into fans with a different kind of member experience.
3 Ways to Modernize Banking and Financial Services CX Journeys
Meet the demand for modern banking experiences with a customer-first approach to adopting CX technology.
Convenience and Trust Define the New Battleground in Healthcare Ecommerce
Find out how innovators and disruptors are reshaping what consumers think about healthcare, and how incumbent providers need to move with the times.
How Fastly Made the Customer Experience as Great as Their Products
Turning to Concentrix to transform their voice of customer program, Fastly closed customer experience gaps and increased loyalty by 24 pts.
4 Key Elements of a High-Performing Channel Program
Assess your channel program performance and improve engagement and satisfaction with channel partners.
The Science of Customer Retention Performance
Tap into your fan base to grow revenue. Nurture your existing customers and they’ll grow with you.
Reimagine CX: Enabling Advisors with Technology
Understand how the advisor experience influences the customer experience and the role digital-first technology plays in transforming both.
Learning with Leaders: Automotive Cloud
As a design and launch partner for Salesforce Automotive Cloud, Concentrix is helping to drive the innovations that are moving the automotive industry forward. With
Under the Hood: Automotive Dealer Marketing and Localization at Scale
With the recent launch of Salesforce Automotive Cloud, the automotive industry now has a solution to deliver a unified 360-degree customer experience by consolidating vehicle,