INSIGHTS
THE MORE YOU KNOW, the better your customer experience.
So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.
Local Communication is More Relevant and Influential with Customers
Adopt a strategic approach to managing local communication so that each touchpoint reaches the customer with what they need, when they need it.
Should You Replace Email with Messaging?
Find out how adding messaging to your communication channels can improve customer satisfaction and the customer experience.
ConcentrixCX Survey Builder
Building surveys just got easier. Get the all-in-one benefit of intuitive DIY customization + best practices + programming expertise from a team of CX experts.
What Do Enterprise Content Management and Six Sigma Have in Common?
If you create content, you work in a factory. Learn how reducing waste in the assembly line can help you produce content faster and cheaper.
How to Get the Most Out of Conversational AI for Your Next-Gen IVR
Learn how conversational AI is essential to next-gen IVR solutions and how this powerful technology can enhance your customer experience.
Strategies for Economic Uncertainty
Explore how accelerating key initiatives can help your business prepare for challenging economic times.
CX Program Success: Understanding the Real Role of VOC Software
Customer experience starts with your VOC program, and your first step for success is to understand the real role of VOC software.
A Major League Member Experience
A major sports league turns viewers into fans with a different kind of member experience.
3 Ways to Modernize Banking and Financial Services CX Journeys
Meet the demand for modern banking experiences with a customer-first approach to adopting CX technology.