INSIGHTS

Learn how a leading utility provider reduced customer effort and cut costs with a natural language IVR customer service solution.

Discover effective ways to optimize member experience and drive customer satisfaction. Explore our expert tips and strategies for delivering exceptional service and creating lasting connections

Concentrix Fast Start for Amazon Connect gets your contact center running on Amazon Connect quickly.

Learn how a leading credit union modernized its IVR with natural language processing to increase utilization, containment, and satisfaction.

Discover the top strategies to overcome your biggest data science problems and unlock new insights. Don’t miss out on these game-changing tips!

Do you understand what moving to the cloud means for your business and the best way to implement it? Watch our webinar to learn more.

Optimize your bots to create personal, friendly customer experiences and drive better outcomes.

See how this top-performing insurance client leveraged our customer experience framework and assessment to propel its CX strategy even further.

The future of customer service is here. Watch this webcast and learn how to envision an integrated CX strategy powered by AI technologies.

Learn how you can realize increased revenue, cost savings, and CMS compliance through our Medicare Outcomes Acceleration framework.