INSIGHTS

Reimagining Everything CX

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Automotive Customer Experience
Thought Leadership

2023 Automotive CX Executive Report

Find out where the rubber meets the road in improving automotive CX with key findings from our automotive study conducted in partnership with Salesforce.

Custom dashboard
Fact Sheets

ConcentrixCX Dashboard Builder

Empower CX optimization with our dashboard builder by creating custom dashboards for real-time tracking of customer insights and feedback from ConcentrixCX.

Design Build Run: The Future of CX End-to-end customer experience
Thought Leadership

Design. Build. Run.

We break down our approach to CX transformation through the three phases of design, build, run and showcase their enterprise-wide impact.