We accelerate CX transformation at scale.
At Catalyst, we empower the most forward-thinking brands in the world to design, build, and run the future of customer experience (CX). As the driving force behind Concentrix’s experience design and engineering capabilities, Catalyst merges cutting-edge technology with a deep understanding of human needs to create game-changing journeys.
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Generative AI, the next frontier for next-gen CX.
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Whether you’re looking to reimagine your customers’ experiences, modernize your CX operations, or optimize outcomes, we bring the innovation, technology, and expertise you need to deliver accelerated and long-term value.
Featured Insights
Generative AI in the Enterprise: Start with a Proof of Concept
Learn how to navigate misconceptions, address risks, and implement a successful proof of concept for Generative AI.
Born Digital: Voice of the Customer Strategy
Discover the secrets of a winning voice of the customer strategy in this engaging video from Adobe and Concentrix.
Three Approaches to Designing a Global Loyalty Program
Discover three approaches to loyalty program design for meeting your long-term loyalty strategy and business goals.
