What We Do
Services

SERVICES

At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.

CX Strategy

Customer Loyalty, CX Transformation, CX Model Design, Customer Research, Digital Selling, Voice of the Customer

Experience Design

Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

Digital Engineering

Omnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom Development

Experience Platforms

Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization

Automation & Operations

Intelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance

Enterprise Modernization

Generative AI, Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center as a Service

Data & Analytics

Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics

CX Management

Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections, Work at Home

Content Trust & Safety

Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation

Featured Webhelp Services

Regulated, KYC & Payment Services
Customized solutions for onboarding and order-to-cash
Management Consulting
Solving your most complex customer journey challenges
Organizational Excellence
Develop your people to define, deliver and sustain transformation
Healthcare Specialized Services
A range of solutions for healthcare customer engagement
Polyglot
AI-powered interactions in your customers’ native language
The Nest
A dedicated approach for start-ups and scale-ups
Industries

YOUR INDUSTRY. OUR EXPERTISE.

Startup or market leader. Tech titan or service superstar. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future.

Automotive
Banking, Financial Services & Insurance
Consumer Electronics
Energy & Public Sector

Healthcare Services
Media & Communications
New Economy & Startups
Retail & eCommerce

Technology
Travel, Transportation & Tourism
Insights

INSIGHTS

The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.

Insights
Blog
Case Studies
Videos
Fact Sheets
Thought Leadership
Infographics

Generative AI and Enterprise Intelligence: The Next Horizon for VOC
About Us

ABOUT US

We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.

Investors
Partners
Awards & Recognition
2023 Sustainability Report
Locations
News
Events
Corporate Fact Sheet
Legal

Concentrix Named a Leader in Customer Experience Management Global PEAK Matrix^® by Everest Group
Contact

Banking, Financial Services & Insurance

Insuring your future with reimagined CX.

Today’s BFSI industry customers demand modern financial experiences that meet their evolving needs. We have the tools to boost loyalty, ensure security, manage risk, and control costs. Whether it’s digital access, AI interactions, or mobile enablement, we’ve got you covered. Our innovative BFSI industry operating models and cutting-edge technology will keep you ahead, delight customers, and drive business growth.

Banking

Evolving CX to thrive in the digital banking era.

Financial Services

Reengineering CX in a dynamic financial landscape.

Insurance

Going beyond the transaction to grow value and relationships.

Fintech

Scaling your business with innovation and CX excellence.

Pain Point Prioritization: Turning Financial Services Data into Decision-Making

Discover the three steps that banks can take to turn their customer data into an actionable strategy.

Evolving CX for the Future of Banking

We’ve got the innovation, automation, and industry know-how to give your bank the edge.

Play Video

We’re delivering exceptional CX for some of the world’s largest BFSI brands

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Increase in Net Promoter Score

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Increase in acceptance rates on credit card offers

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volume shift to more efficient channels

We’re delivering exceptional CX for some of the world’s largest BFSI brands

0 pt

Increase in Net Promoter Score

0 %

Increase in acceptance rates on credit card offers

0 %

volume shift to more efficient channels

Featured Insights

Supporting the Crypto Surge with Strategic Brand Partnership

Human-Centered Generative AI Technology - Concentrix

Designing for Tomorrow: The Role of Generative AI Technology in Human-Centered Innovation

State of Brand Love

Rethink Your CX Ecosystem

Let’s Connect

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Better Together: Concentrix and Webhelp are now one company — global CX leader, with an expanded breadth of digital capabilities, high-value services, and generative AI solutions.

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