INSURANCE

Ensuring exceptional CX to help protect customers and give them peace of mind during the moments that matter

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Build loyalty with consistent CX across your brands.

Today’s insurance landscape is marked by companies offering multiple product types under multiple brand names, giving customers lots of options to shop around for the best policies and best prices. Delivering consistent CX across products and brands to meet customers’ evolving expectations is key to surviving, thriving, and competing in this digital age.

Concentrix is a partner for success for property and casualty, life, commercial, health, commercial, device, and travel insurance organizations. We provide next-gen CX and technology solutions that deliver consistent, exceptional moments across the end-to-end customer journey—and your products and brands.

Sales

Empower customers to make the right insurance choices to support their lifestyles. We can support your year-round sales with non-licensed agents to generate leads and licensed agents to add new policies and bind them, and quickly scale for seasonal support needs as well. We integrate analytics and technology to help your members select the best coverage for their unique needs, providing experiences that increase sales conversion and long-term loyalty.

Policy Support

Create effortless experiences at every touchpoint. We help you better orchestrate your customers’ journeys with human-assisted and digital experiences infused with empathy to support all your policy administration services—from new account setups and maintenance, to product and service inquiries, policy changes, complaints, and more. Our proprietary tools, automation, and analytics improve efficiency and accuracy, so your customers’ issues are resolved quickly with high satisfaction.

Claims Processing

Give your customers peace of mind and ensure timely and accurate claims processing by entrusting your claims process to us. Our back office functions provide support for the entire claim cycle, including claims verification, set-up, payment, coordination of benefits (COB), waiver of premiums, and single and repetitive payments.

Billing & Payments

Focus on policyholder experience and satisfaction while we help manage your billing and payments. From customer and insurance agent inquiries, to complex billing, payment set-up and fees, and back office processing, we can handle the full range of billing and payments processing for new and existing policies for your consumer and business customers.

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