Generative AI Solutions

Powering new levels of experience

Are you ready to take your business to the next level with the power of generative AI? Our range of secure solutions helps you revolutionize your business at every level to develop intelligent journeys, operations, and enterprises. Get ready to transform at scale with our innovative and comprehensive approach to AI adoption.

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The future of enterprise AI

Concentrix stands at the forefront of the AI revolution with generative AI solutions informed by billions of data points for unmatched accuracy and relevance. Our applications, deployed into ultra-secure digital operations, offer robust protection and are used by hundreds of thousands of users worldwide. And we deliver enterprise-grade solutions rapidly, enabling businesses to benefit from faster deployment and quicker time to market.

How we do it

Leveraging our design, build, and run methodology to test and scale applications, we’re helping brands to unlock
growth with generative AI.

Intelligent Journeys

We design use cases for generative AI that enhance every stage of the customer journey.

Intelligent Enterprises

We build generative AI solutions that transform our clients’ businesses, driving innovation and efficiency.

Intelligent Operations

We run operations at scale, all powered by generative AI, ensuring your enterprise can meet growing demands seamlessly.

Services & Solutions

AI Assessment
& Roadmap

Identify your organization’s readiness to move forward with enterprise-scale generative AI solutions and discover how to build an actionable plan balancing risk and innovation.

Self-Service AI Bots

Form a deeper understanding of each customer’s need before responding naturally and conversationally—efficiently crafting personalized and dynamic responses with the right human tone.

Smart Assist

Boost customer experience and bottom-line impact by analyzing sentiment, offering personalized coaching, providing accurate answers, suggesting custom scripts, and auto-logging call notes and customer history.

Knowledge Management

Enhance customer support with AI-driven technology to generate and manage knowledge effectively—automating content, optimizing storage, and improving access to empower faster, informed decisions.

Automated Quality
Assurance

Analyze 100% of your customer interactions to detect deviations and opportunities to achieve higher quality standards, improve operational effectiveness, and ensure customer satisfaction.

DevX

Boost productivity throughout the development lifecycle—from writing and maintaining code, to testing, reviewing, and documenting—and receive recommendations to ensure a thoughtful end product at every step.

Content Creation

Use generative AI to streamline content creation processes, generate content at scale, personalize content, and free up time for content creators to focus on higher-level tasks.

Insights

Harness generative AI algorithms to extract valuable insights from your big data assets for game-changing business intelligence—simulate scenarios, predict trends, and make informed business decisions.

Featured Insight

From Vision to Innovation: A Guide on Generative AI for Business Leaders

Discover how you can use generative AI to grow revenue, save costs, innovate, and more.

The Concentrix difference

We’re helping brands to unlock growth with generative AI, from streamlining operations and accelerating processes to supercharging productivity.

Empowering Customers

Empower your customer interactions with smart AI advisors that power quality improvements without impacting satisfaction.

Enabling People

Augment your customer experience advisors with AI superpowers—driving dramatically enhanced experiences while saving costs.

Optimizing Processes

Streamline your back-office operations to eliminate manual repetition, optimize your workforce performance, and improve efficiency.

Enhancing Data

Harness the power of your data to train your LLMs to provide specific and superior, personalized customer experiences.

Protecting Brands

Safeguard your LLM performance with robust security, governance, and risk management protocols that securely and responsibly enhance your brand experience.

Generative AI at work

1. Envisioning a Better Healthcare Experience

We’re helping one healthcare company conceptualize a simpler healthcare experience with generative AI. By making interactions with doctors and healthcare providers less painful—fewer forms to fill, less waiting, and more meaningful conversations—generative AI has the potential to tailor healthcare to the individual. But before building a solution, the client needed a vision for how generative AI could evolve the patient experience.

2. Customer Support Transformation in Tech

One technology company’s customer support advisors were struggling to navigate a complex landscape of products. We developed a generative AI application in just three weeks that allowed them to swiftly tackle technical queries with AI assistance. It featured a user-friendly interface, feedback mechanisms, analytics dashboards, and word moderation. Productivity soared by 65 percent, and query response times were slashed by four minutes, resulting in substantial cost savings.

3. Enhancing a Telehealth Chatbot

We created a secure, real-time generative AI solution that efficiently triaged patient inquiries, ensuring they received accurate responses while safeguarding their privacy. Conversational automation seamlessly incorporated data sources—even a treasure trove of first-party information—into the chatbot. While complying with healthcare regulations, we ingested provider data, integrated it into the existing model, and created the ability to integrate with a Language Learning Model.

4. AI-Powered Shopping

Faced with the challenge of overwhelming customers with too many options for online furniture shopping, 3D Cloud by Marxent sought a generative AI solution to simplify the process. They turned to Concentrix. In just two days, we crafted a generative AI chatbot. This AI buddy replaced dropdowns and checkboxes with conversation, making furniture customization a breeze and expediting the configuration of the perfect piece

Related Insights

Thought leadership and research to inspire innovation

Research Report

Generative AI Solutions

Powering new levels of experience

The future of enterprise AI

How we do it

Intelligent Journeys

Intelligent Enterprises

Intelligent Operations

Services & Solutions

AI Assessment & Roadmap

Self-Service AI Bots

Smart Assist

Knowledge Management

Automated Quality Assurance

DevX

Content Creation

Insights

Featured Insight

From Vision to Innovation: A Guide on Generative AI for Business Leaders

The Concentrix difference

Empowering Customers

Enabling People

Optimizing Processes

Enhancing Data

Protecting Brands

Generative AI at work

1. Envisioning a Better Healthcare Experience

2. Customer Support Transformation in Tech

3. Enhancing a Telehealth Chatbot

4. AI-Powered Shopping

Related Insights

Generative AI Landscape for CX Leaders

Overcoming the Top 6 Generative AI Risks Holding Back Business

AI Readiness: Boost CX Amid Rapid Change

Generative AI Isn’t a Magic Wand—But It Can Help Transform Your Business

Are You Stuck in the Generative AI Hype Cycle?

AI Risk Assessment: A Framework for Thinking through Risk Considerations

How Implementing AI Is Reshaping the Customer and Employee Experience

AI and Human Interaction: Applying Behavioral Science to CX Tech

Harnessing AI with Behavioral Science

Powering Generative AI Customer Service: How Concentrix and Amazon Connect Can Transform Your CX

The New CX Power Duo: The Benefits of Messaging and Generative AI

AI-Driven Transformation: How CCaaS Benefits Are Reshaping the Customer Experience

Supercharging the Customer Experience with AI Modeling

Generative AI's Impact on the Voice of the Customer

Generative AI and Enterprise Intelligence: The Next Horizon for VOC

Generative AI in the Enterprise: Start with a Proof of Concept

Designing for Tomorrow: The Role of Generative AI Technology in Human-Centered Innovation

Towards Next Gen AI: What You Need to Know about Large Language Models

Let’s Connect

AI Assessment
& Roadmap

Automated Quality
Assurance