Experience Management Services
Measurement Design
Build a VOC program that informs business decisions and makes an impact. From feedback strategy to platform reporting, we’ll guide you through all the design decisions, align you to best practices, and ensure your program is set up for success.
Program Management
Get maximum value from your VOC platform. Our implementation and program success teams find new ways to help you grow, handling the day-to-day administration of the program so you can focus on driving CX improvement.
Culture and Adoption
Build an organization that’s fueled by customer experience. Our culture consultants are laser-focused on helping you design and deploy strategies that engage your people in CX, from platform adoption plans to closed loop design.
Insights & Action Planning
Make the most of your customer experience data, uncover meaningful intelligence, and drive value for your customers. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, we’ll quickly accelerate the impact of your program.