What We Do
Services

SERVICES

At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.

CX Strategy

CX Transformation, CX Model Design, Customer Research, Voice of the Customer

Experience Design

Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

Digital Engineering

Omnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom Development

Experience Platforms

Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization

Automation & Operations

Intelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance

Enterprise Modernization

Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization

Data & Analytics

Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics

CX Management

Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections

Content Trust & Safety

Protected Experiences, Uncompromised Wellness, Global Operations, Focused Innovation

Featured Solutions

Generative AI & ChatGPT
Voice of the Customer
Work at Home
Customer Loyalty
Digital Selling
AnyPaaS
Asynchronous Messaging
Cloud Contact Center
Virtual Assistant
Industries

YOUR INDUSTRY. OUR EXPERTISE.

Startup or market leader. Tech titan or service superstar. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future.

Automotive
Banking & Financial Services
Consumer Electronics
Energy & Public Sector

Healthcare Services
Insurance
Media & Communications
New Economy & Startups

Retail & eCommerce
Technology
Travel, Transportation & Tourism
Insights

INSIGHTS

The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.

Resources
Blog
Case Studies
Videos
Fact Sheets

Putting Waste Reduction on the Menu
About Us

ABOUT US

We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.

Investors
Partners
Awards & Recognition
2022 Sustainability Report
Locations
News
Corporate Fact Sheet
Legal

The Forrester Wave™: Customer Feedback Management, Q1 2023
Contact

Legal Information

Some of the information on this website may contain projections or other forward-looking statements regarding future events or the future financial performance of Concentrix. We wish to caution you that these statements are only predictions and that actual events or results may differ materially as a result of a variety of factors, including, but not limited to, fluctuations in our sales and operating results from period to period, the variable demand for our products and services, the industry of our customers and their sales strategies, general economic conditions, and the competitive nature of our industry.

DIFFERENT BY DESIGN^™ is a trademark of Concentrix Corporation. TRADEFREE^™, ERP2BANK^™, and FACTORIN^™ are trademarks of Concentrix Services India Private Limited registered in India, used under permission. All other names and marks cited are the property of their respective holders.

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