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Your advisors. With AI superpowers.
iX Hero gives advisors a single, AI-powered workspace with everything at their fingertips to focus on what matters most—wowing your customers.
Your advisors. With AI superpowers.
iX Hero gives advisors a single, AI-powered workspace with everything at their fingertips to focus on what matters most—wowing your customers.
22%
reduction in average handle time
13.5%
improvement in customer satisfaction
20%
reduction in advisor search time
These results are based on client pilot implementation examples
An advisor app for game-changing customer experiences
In an era of rising customer expectations and complex interactions, contact center advisors can be overwhelmed by fragmented and outdated tools. Unlock the power of AI with iX Hero—the definitive app designed to empower advisors, streamline workflows, and deliver exceptional customer experiences.
with real-time, AI-powered assistance to find information faster
with integrated performance metrics, goal setting, and feedback
leads to fewer errors as managers provide smarter coaching through real-time observation and analysis
(coming soon)
Assemble your powers
Choose AI-powered apps from our Hero Store—a collection of native and third party apps to supercharge the advisor journey. Your go-to toolkit packed with solutions that actually make a difference. Select the ones you want, or integrate your personal favorites.
Transform every customer interaction with AI
iX Hero is designed to easily integrate with any contact center platform, CRM, or workflow to enhance operational efficiency and make every customer interaction better and more efficient. Power a world that works—happier customers, more productive teams, and the ability to scale without breaking a sweat.
Accelerate Advisor Skill Development
Drive 20% efficiency gains through quicker adaptation and skill acquisition in a supportive learning environment for sustained professional growth.
Faster Resolutions, Deeper Connections
Reduce average handling time by 22% through AI-powered rapid information retrieval.
Elevate Advisor Performance
Flawless Communication, Clearer Calls
Refine advisor speech clarity, language proficiency, and non-verbal skills and see up to 30% improved communications.
Smarter Feedback, Fewer Errors
Enable managers to provide smarter feedback through real-time observation and analysis of advisor interactions, helping to achieve near-zero defects and errors.
“Our advisors were struggling with outdated systems and complex workflows. Concentrix’s intuitive platform has empowered them to deliver exceptional service with confidence.”
See iX Hero in action
iX Hero is designed to support your advisors every step of the way, from learning, coaching, and performance to security and engagement.
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