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iX Hero

Your advisors. With AI superpowers.

iX Hero gives advisors a single, AI-powered workspace with everything at their fingertips to focus on what matters most—wowing your customers.

iX Hero

Your advisors. With AI superpowers.

iX Hero gives advisors a single, AI-powered workspace with everything at their fingertips to focus on what matters most—wowing your customers.

22%

reduction in average handle time

13.5%

improvement in customer satisfaction

20%

reduction in advisor search time

These results are based on client pilot implementation examples

An advisor app for game-changing customer experiences

In an era of rising customer expectations and complex interactions, contact center advisors can be overwhelmed by fragmented and outdated tools. Unlock the power of AI with iX Hero—the definitive app designed to empower advisors, streamline workflows, and deliver exceptional customer experiences.

Faster learning, better performance
through quicker adaptation and skill acquisition
Rich performance data
insights to supercharge enhancements and drive continuous improvement
Clearer calls
refine speech clarity and language proficiency (coming soon)
Quicker resolutions

with real-time, AI-powered assistance to find information faster

Elevate advisor performance

with integrated performance metrics, goal setting, and feedback

Smarter feedback

leads to fewer errors as managers provide smarter coaching through real-time observation and analysis
(coming soon)

Assemble your powers

Choose AI-powered apps from our Hero Store—a collection of native and third party apps to supercharge the advisor journey. Your go-to toolkit packed with solutions that actually make a difference. Select the ones you want, or integrate your personal favorites.

Transform every customer interaction with AI

iX Hero is designed to easily integrate with any contact center platform, CRM, or workflow to enhance operational efficiency and make every customer interaction better and more efficient. Power a world that works—happier customers, more productive teams, and the ability to scale without breaking a sweat.

Accelerate Advisor Skill Development

Drive 20% efficiency gains through quicker adaptation and skill acquisition in a supportive learning environment for sustained professional growth.​

Reduce average handling time by 22% through AI-powered rapid information retrieval.

Boost CSAT by 13.5% through advisor performance and development, using integrated performance metrics, goal setting, feedback, and recognition. Leading to stronger customer loyalty and increased revenue through more efficient, personalized, and satisfying customer experiences.

Refine advisor speech clarity, language proficiency, and non-verbal skills and see up to 30% improved communications.

Enable managers to provide smarter feedback through real-time observation and analysis of advisor interactions, helping to achieve near-zero defects and errors.

“Our advisors were struggling with outdated systems and complex workflows. Concentrix’s intuitive platform has empowered them to deliver exceptional service with confidence.”

See iX Hero in action

iX Hero is designed to support your advisors every step of the way, from learning, coaching, and performance to security and engagement.

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