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Around the world, customers want fast, personal, and frictionless experiences every time. Sure, AI can handle the easy stuff, but when it’s complex, emotional high stakes,
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that’s when your advisors shine. Or at least they could if they didn’t have outdated and fragmented tools. What if they had one screen, one space to do it all
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with confidence, speed, and clarity. Meet Mark a longtime cable TV customer who wants to change his subscription. He’s having issues with self-service,
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so contacts his provider for support. At the start of the day, the advisor has been updated with the most recent policy changes and status updates.
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So Mark’s call is seamlessly connected to someone who knows exactly how to help. Using IX Hero. The advisor instantly finds the relevant guide With AI
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Powered Retrieval, it’s a simple fix and Mark’s query is resolved first time, and there are no barriers to communication.
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With advanced noise reduction and voice enhancement, IX Hero facilitates a clear conversation. Every time Mark feels delighted that his subscription is amended with minimal effort,
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he even has time to talk about an offer to upgrade his movie channels. At the end of the call, a detailed summary is
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automatically generated. Every detail is captured and stored accurately. Reducing tedious after call work so advisors can assist more customers.
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Behind the scenes, 100% of interactions are analyzed. AI insights highlight low sentiment moments, case complexity, and policy adherence. Providing coaching tips for next time.
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Advisors can even refine skills for specific scenarios in their AI powered practice space. High pressure moments transform into learning opportunities
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that strengthen advisor performance and customer experience. It’s not just feedback, it’s a fast track to better. By turning every call into actionable data ix.
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Hero empowers companies to revolutionize experiences. The results speak for themselves. Advisors are more productive. Teams are empowered to do their best work,
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and customers are delighted. And the best part, as your business grows, IX Hero grows with you. With native and third party apps in the hero store,
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you can supercharge every step of the advisor, journey IX Hero, turning every interaction into moments that matter with secure compliant, hyper personalized experiences.
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It’s not just software, it’s an app, a coach, a superpower built to help your advisors save the day every day.
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Because not all heroes wear capes. Some use IX hero.
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Telecom and media companies are under pressure to deliver faster, more personal, and more frictionless experiences without adding complexity or cost. That’s where iX Hero comes in.
Built for advisors by the CX experts, iX Hero shows how AI is changing customer service in telecom, turning every advisor into a hero with the confidence, speed, and clarity to solve problems on the first contact.
Watch how Mark, a cable customer, gets instant resolution when his advisor uses iX Hero’s unified workspace. With AI-powered retrieval, real-time updates, and noise-reduction technology, the advisor finds exactly what’s needed—fast.
iX Hero brings together everything that matters:
Discover how AI is transforming telecom CX and why the world’s leading providers trust Concentrix iX Hero to power the next generation of customer experience.
iX Hero is an agentic AI application that unifies the full advisor experience, bringing together tools for communication, knowledge, coaching, and insights in one place.
iX Hero solves the biggest challenges in telecom customer service, balancing cost and experience, simplifying AI deployment, improving advisor performance, and providing real-time visibility into CX operations.
iX Hero can be fully scaled within a few weeks, delivering measurable improvements across efficiency, CSAT, and revenue from day one.
Existing clients have seen 22% AHT reduction, 250% revenue growth, and 20% faster advisor search time, with CSAT rising from 72% to 81.8%.
