Insights / Videos
Play Video
Around the world. Customers want fast, personal, and frictionless experiences every time. Sure, AI can handle the easy stuff, but when it’s complex, emotional high stakes,
00:13
that’s when your advisors shine. Or at least they could if they didn’t have outdated and fragmented tools. What if they had one screen, one space to do it all
00:25
with confidence, speed, and clarity. Meet Justin who’s experiencing layer shifting with his 3D printer, frustrated and unable to fix it himself.
00:33
He reaches out to tech support for a resolution. His call is connected to an advisor who has been updated
00:44
with the most recent news and guides, so he knows exactly how to help. After asking some diagnostic questions, he identifies the most likely root causes with IX Hero.
00:50
The advisor uses AI powered retrieval to instantly find the relevant troubleshooting guide he takes Justin through the step-by-step guided workflow.
01:02
This eliminates guesswork and standardizes best practice. So the mechanical issue is fixed immediately with no need for repeat calls and there are no barriers to communication.
01:12
With advanced noise reduction and voice enhancement, IX Hero facilitates a clear conversation every time the printer is running flawlessly again
01:24
and the quick clear support he received has fully restored Justin’s confidence in his supplier. He now feels assured that reliable help is always available when he needs it.
01:35
At the end of the call, a detailed summary is automatically generated. Every detail is captured and stored accurately. Reducing tedious after call work
01:47
so advisors can assist more customers. Behind the scenes, 100% of interactions are analyzed. AI insights highlight low sentiment moments,
01:57
case complexity, and policy adherence. Providing coaching tips for next time. Advisors can even refine skills for specific scenarios in their AI powered practice base.
02:07
High pressure moments transform into learning opportunities that strengthen advisor performance and customer experience. It’s not just feedback, it’s a fast track to better.
02:20
By turning every call into actionable data ix. Hero empowers companies to revolutionize experiences. The results speak for themselves. Advisors are more productive.
02:32
Teams are empowered to do their best work, and customers are delighted. And the best part, as your business grows,
02:43
IX Hero grows with you. With native and third party apps in the hero store, you can supercharge every step of the advisor, journey
02:52
IX Hero, turning every interaction into moments that matter with secure compliant, hyper personalized experiences. It’s not just software, it’s an app, a coach,
03:02
a superpower built to help your advisors save the day every day. Because not all heroes wear capes. Some use IX hero.
03:16
Customers expect fast, informed support. But when advisors are forced to switch between systems, search for answers, or reconstruct context, experiences slow down and frustration rises.
iX Hero addresses this by bringing the most important elements of the advisor workflow together, so conversations move forward instead of restarting.
iX Hero brings customer context, knowledge, and AI-powered assistance into one unified advisor experience,reducing system switching and cognitive load.
Unified Advisor Workspace
Customer history and interaction context are available in one place.
AI-Powered Assistance
AI surfaces relevant information and guidance to help advisors respond faster and more confidently.
Human-Led Resolution
Advisors remain fully in control of decisions and conversations, supported by intelligent tools designed for contact center environments.
By supporting advisors with AI-powered tools, technology organizations can:
See how iX Hero keeps context intact so advisors resolve issues faster, and customers never have to repeat themselves.
iX Hero uses AI to augment human advisors, not replace them. AI-powered features reduce cognitive load, surface relevant information, and streamline after-call work, while advisors remain fully in control of the customer interaction.
Point solutions solve isolated problems. iX Hero is designed to improve the entire advisor journey, bringing multiple AI-powered capabilities together in one experience. This reduces complexity, integration effort, and tool fatigue for advisors.
iX Hero is designed for CX leaders, contact center operations teams, and technology stakeholders looking for practical, scalable AI tools for customer experience that work in real advisor environments.
Play Video
Around the world. Customers want fast, personal, and frictionless experiences every time. Sure, AI can handle the easy stuff, but when it’s complex, emotional high stakes,
00:13
that’s when your advisors shine. Or at least they could if they didn’t have outdated and fragmented tools. What if they had one screen, one space to do it all
00:25
with confidence, speed, and clarity. Meet Justin who’s experiencing layer shifting with his 3D printer, frustrated and unable to fix it himself.
00:33
He reaches out to tech support for a resolution. His call is connected to an advisor who has been updated
00:44
with the most recent news and guides, so he knows exactly how to help. After asking some diagnostic questions, he identifies the most likely root causes with IX Hero.
00:50
The advisor uses AI powered retrieval to instantly find the relevant troubleshooting guide he takes Justin through the step-by-step guided workflow.
01:02
This eliminates guesswork and standardizes best practice. So the mechanical issue is fixed immediately with no need for repeat calls and there are no barriers to communication.
01:12
With advanced noise reduction and voice enhancement, IX Hero facilitates a clear conversation every time the printer is running flawlessly again
01:24
and the quick clear support he received has fully restored Justin’s confidence in his supplier. He now feels assured that reliable help is always available when he needs it.
01:35
At the end of the call, a detailed summary is automatically generated. Every detail is captured and stored accurately. Reducing tedious after call work
01:47
so advisors can assist more customers. Behind the scenes, 100% of interactions are analyzed. AI insights highlight low sentiment moments,
01:57
case complexity, and policy adherence. Providing coaching tips for next time. Advisors can even refine skills for specific scenarios in their AI powered practice base.
02:07
High pressure moments transform into learning opportunities that strengthen advisor performance and customer experience. It’s not just feedback, it’s a fast track to better.
02:20
By turning every call into actionable data ix. Hero empowers companies to revolutionize experiences. The results speak for themselves. Advisors are more productive.
02:32
Teams are empowered to do their best work, and customers are delighted. And the best part, as your business grows,
02:43
IX Hero grows with you. With native and third party apps in the hero store, you can supercharge every step of the advisor, journey
02:52
IX Hero, turning every interaction into moments that matter with secure compliant, hyper personalized experiences. It’s not just software, it’s an app, a coach,
03:02
a superpower built to help your advisors save the day every day. Because not all heroes wear capes. Some use IX hero.
03:16
Customers expect fast, informed support. But when advisors are forced to switch between systems, search for answers, or reconstruct context, experiences slow down and frustration rises.
iX Hero addresses this by bringing the most important elements of the advisor workflow together, so conversations move forward instead of restarting.
iX Hero brings customer context, knowledge, and AI-powered assistance into one unified advisor experience,reducing system switching and cognitive load.
Unified Advisor Workspace
Customer history and interaction context are available in one place.
AI-Powered Assistance
AI surfaces relevant information and guidance to help advisors respond faster and more confidently.
Human-Led Resolution
Advisors remain fully in control of decisions and conversations, supported by intelligent tools designed for contact center environments.
By supporting advisors with AI-powered tools, technology organizations can:
See how iX Hero keeps context intact so advisors resolve issues faster, and customers never have to repeat themselves.