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Around the world, customers want fast, personal, and frictionless experiences every time. Sure, AI can handle the easy stuff, but when it’s complex, emotional, high stakes,
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that’s when your advisors shine. Or at least they could if they didn’t have outdated and fragmented tools. What if they had one screen, one space to do it all
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with confidence, speed, and clarity. Meet Francis, she expects banking to be speedy, seamless, and secure. Anytime, anywhere on any device,
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she receives an unusual transaction alert from her bank. In times like these, she wants immediate answers without having to repeat herself.
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Enter IX Hero, the Agentic AI powered app designed to transform how advisors serve customers by giving them realtime AI assistance.
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After Frances has been verified, her advisor uses IX Hero to get faster access to the knowledge and policies required to provide the best support
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all on one screen for a seamless experience with advanced noise reduction and voice enhancement IX heroes, harmony and clarity features ensure every word is clear.
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Building trust even in stressful moments in seconds, the dispute is raised, the card is blocked, and a replacement is on the way.
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Frances leaves feeling like a VIP knowing her bank is serious about her security. Behind the scenes IX hero generates real,
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real-time transcripts, instant summaries, and call insights to reduce manual effort and ensure compliance. It even highlights low sentiment moments
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and provides coaching tips for next time. It’s not just feedback. It’s a fast track to better the results speak for themselves.
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Our clients have seen a 57% improvement in fraud detection, 63% fewer escalated complaints and customer satisfaction improvements of 10 to 12%.
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And the best part, as your business grows, IX Hero grows with you. With native and third party apps in the hero store,
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you can supercharge every step of the advisor, journey IX Hero, turning potential complaints into moments that matter with secure compliant,
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hyper-personalized experiences. It’s not just software, it’s an app, a coach, a superpower built to help your advisors save the day every day.
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Because not all heroes wear capes. Some use IX hero.
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When customers contact their bank, it’s rarely routine. A suspicious charge. A frozen card. A mortgage payment at risk. Their needs often extend beyond simple automation. Customers need confidence.
Concentrix’s iX Hero™ delivers exactly that. It’s the agentic AI app designed to make interactions with financial institutions faster, safer, and more human—bringing all advisor tools and intelligence together in one secure workspace.
In the video above, Francis receives an unusual transaction alert. Within moments, her advisor, powered by iX Hero, verifies her identity, reviews the policy, and raises the dispute—all in one view.
iX Hero refines every word for a calm, professional tone. Seconds later, her card is blocked, a replacement ordered, and reassurance restored.
That’s agentic AI in banking—the fusion of empathy, efficiency, and trust that defines next-generation financial service.
Banking today is built on speed, personalization, and security—but legacy systems and scattered data slow everything down. Advisors juggle multiple logins, siloed apps, and manual verifications. Customers lose confidence. Fraud teams fight fires instead of preventing them.
iX Hero changes that equation through:
iX Hero gives banking advisors confidence to act fast, accurately, and empathetically. It transforms operational workflows and customer trust in five key ways:
An AI-powered retrieval engine delivers precise answers drawn from internal knowledge—policy terms, dispute procedures, credit regulations—verified and compliant every time.
Real-time transcription and summarization reduce after-call work, capturing every decision and outcome for audit and compliance.
Targeted announcements keep advisors updated on new policies, rate changes, or fraud alerts—direct to their desktop.
Built-in analytics surface call sentiment, compliance triggers, and advisor performance to enable personalized coaching and service recovery.
Harmony and Clarity enhance pronunciation, filter noise, and preserve natural tone—so customers hear reassurance, not static
Concentrix understands financial services from the inside out. Our technology is built by the same CX architects who’ve designed secure, regulated advisor environments for decades See what iX Hero can do for you.
Agentic AI in banking acts with purpose and autonomy—reasoning through decisions, initiating actions, and orchestrating tasks across systems while keeping humans in control.
iX Hero AI guides advisors through verified steps for blocking cards or raising disputes—minimizing errors and response time.
iX Hero delivers results within weeks. Features like Harmony and Summarize deploy in 4 weeks; full rollout completes in a few months, delivering tangible AHT and CSAT gains.
Yes. iX Hero is non-intrusive and flexible, working alongside core systems without data access risks or integration overhead.
Client programs show tangible results with iX Hero—lower AHT, higher CSAT, and improved revenue without incremental costs.
