The Challenge

Financial institutions operate in highly competitive and increasingly regulated markets and are challenged to find new ways to maximize profitability and returns. To identify new growth opportunities, successful financial institutions will improve their profitability by reducing operational complexity, developing deeper customer insights, and innovating.

Concentrix partners with Retail and Commercial Banking and Financial Markets clients to deliver end-to-end customer engagement services, technology innovation, analytics, process optimization, and business improvements. We’ve streamlined key front and back office and industry-specific processes such as card, loan and mortgage operations, payments, treasury, cash management and collections to provide the highest value from every customer interaction and to deliver improved business outcomes.

Improve Customer Experience

We offer you a comprehensive set of financial services that covers the entire range of your financial institution’s value chain. This includes front, mid- and back office processing services for retail and commercial banks, as well as asset managers and financial exchanges. With globally based agents providing industry-specific services for financial institutions in multiple language, our main focus is to accelerate  your revenues and improve your customer experience.

Concentrix’s key strength is the ability to bring our people and technology solutions together to provide the best combination of operational excellence and flexibility. Our continuous flexibility and agility have allowed us to anticipate changes in the marketplace, and to capitalize on the opportunities those changes present. Our commitment to increased consistency reduces cost and cycle times, our management expertise improves roll rates, and utilizing automated process and training reduces error margins.

Optimizing Processes

We optimize your organization’s core processes with our industry-leading methodology, the EDGE Continuous Innovation Framework. This technology-based approach to process optimization drives efficiency and enables you to maximize your cost and process optimization initiatives.

Our focus is to improve your customer acquisition through process management, campaign analytics and technology-driven efficiency while increasing your back office collections. Additionally, by deploying investigative assessment tools and analytics as part of our Risk Management strategy, we save you cost and protect you from risk in retail payment frauds.


Potential Types of Engagement

  • Collections & Debt Management
  • Risk Management & Compliance
  • Credit Card Processing
  • Payment Services
  • Acquisition Services

What’s Your Customer Strategy?