Learning with Leaders: Automotive Cloud

Learning with Leaders: Automotive Cloud

As a design and launch partner for Salesforce Automotive Cloud, Concentrix is helping to drive the innovations that are moving the automotive industry forward. With significant change across the automotive market, from the rise of electric vehicles to telematics, opportunities are emerging for manufacturers and dealers to shift the customer experience (CX) into the future.     

Listen to Automotive Cloud experts Vicki Poponi from Salesforce and Kevin O’Brien at Concentrix discuss  the insights automotive leaders need now to steer organizations towards a customer-centric approach, including:       

  • How to leverage vehicle, service, and customer data for a more personalized CX  
  • Ways to enrich CX by making the customer journey seamless across channels 
  • The benefits of a single platform for a holistic view of the customer

SPEAKERS

Vicki-Poponi

Vicki Poponi
VP, Automotive Industry Advisor, Salesforce

Kevin-OBrien

Kevin O’Brien
VP, Performance Marketing, Concentrix Catalyst

Improving experiences with automation

Working with this insurance provider, we sought to reduce the cost structure for their transactional-based pricing model by reducing the amount of time needed to answer the customers’ questions.

Utilizing Concentrix Insurance Solutions (CIS) CXFusion™ Orchestrate, we automated gathering data from multiple sources, presenting one consolidated screen to the agent with all the information needed to assist the customer.

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