March 25, 2024 | 10:00 am ET
Celonis Webinar: Drive CX Excellence Through Process Mining
Presenting CX Bridge, the first front- and back-office process intelligence and optimization solution.
Few brands are able to truly understand customer journeys and drive meaningful value. Often, that’s because front-office contact centers and back-office processes are disconnected and may even conflict. That leads to: duplicative efforts and process inefficiencies; slower company growth and increasing costs, and ultimately far-from-optimal CX.
Learn how process mining is a game-changing approach for improving operational efficiency and delivering better customer experiences. Plus, we’ll highlight several case studies that demonstrate real success from CX Bridge.
Thanks for your interest!
“We see anywhere between 10% – 40% of transactions that come in are because of these problems—things that break in back office and show up in the front office.”
We’ll share these key takeaways:
1. Leveraging generative AI solutions to enhance workforce productivity and improve quality.
2. Eliminating barriers of data quality across front- and back-office siloes to streamline response.
3. Integrating data and event streams to find broken conversations and prioritize improvements.
Speakers:
Anil Kumar
VP, Global Analytics at Concentrix
Teakaau Piho
Director, CX Solutions and Global Alliances at Celonis
Tim Friesen
Director, Global Analytics at Concentrix
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