Concentrix
Webinar
Generative AI’s Impact on the Voice of the Customer

Insights / Videos

The Future of Customer Feedback

Generative AI is transforming the way customers work, live, and engage with the brands they love. It’s impacting every facet of business including the Voice of the Customer (VOC).

As a result, you need to transform how your business comprehends and reacts to customer feedback.

Watch this webinar, featuring Concentrix’s Jackie Potts and Reagan Miller and moderator, EITK’s Chad McDaniel, to understand the many ways in which generative AI is expected to evolve the VOC landscape and where the future of customer feedback is heading.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*
Consent (Unchecked)
By submitting this form we will process and store your personal data in accordance with the terms outlined in the Concentrix Privacy Statement.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Related Insights

Your Brand Now Has Two Front Doors, And You’re Only Watching One
From AI Adoption to AI Impact
Beyond Scheduling: Closing the Gaps That Lead to Missed Care 
3.1 Billion Reasons Why You Should Care About the Rise of the Agentic Consumer

See Clips from the Webinar

Watch the Full Webinar
healthcare interoperability solutions Generative AI Limitations

Watch this webinar to gain insights into:

  • Discover how generative AI is revolutionizing the VOC landscape, transforming how customers engage with brands.  
  • Get a comprehensive overview of the cutting-edge AI applications shaping the future of VOC.
  • Gain practical strategies for leveraging this technology to make data-driven decisions that drive customer satisfaction and loyalty.

Our Speakers:

Reagan Miller

Reagan Miller

Global Vice President, Analytics and Voice of the Customer

Chad McDaniel

Chad McDaniel

President, Execs In The Know 

Frequently Asked Questions

No FAQs available.

Let’s
Connect

Contact Concentrix

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Consent (Unchecked)
By submitting this form we will process and store your personal data in accordance with the terms outlined in the Concentrix Privacy Statement.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.