Generative AI’s Impact on the Voice of the Customer

The future of customer feedback.

Generative AI is transforming the way customers work, live, and engage with the brands they love. It’s impacting every facet of business including the Voice of the Customer (VOC).

As a result, you need to transform how your business comprehends and reacts to customer feedback.

Watch this webinar, featuring Concentrix’s Jackie Potts and Reagan Miller and moderator, EITK’s Chad McDaniel, to understand the many ways in which generative AI is expected to evolve the VOC landscape and where the future of customer feedback is heading. 


“Generative AI will be the enabler that companies need to create enterprise systems of intelligence that allow you to take action faster than ever before.”

We’ll share these key takeaways:

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We’ll share these key takeaways:

1. Discover how generative AI is revolutionizing the VOC landscape, transforming how customers engage with brands.  

2. Get a comprehensive overview of the cutting-edge AI applications shaping the future of VOC.

3. Gain practical strategies for leveraging this technology to make data-driven decisions that drive customer satisfaction and loyalty.


Jackie Potts

Vice President, VOC Product Strategy, Concentrix 

Reagan Miller

Global Vice President, CX Technology Solutions and Data & Analytics, Concentrix 

Chad McDaniel

President, Execs In The Know