Quiq Webinar: ChatGPT, Generative AI, and CX—Myth vs. Reality

Debunking myths from the realistic applications of Generative AI in contact centers.

Generative AI and Large Language Models (LLM) have the potential to revolutionize customer experiences – but the hype around ChatGPT and the latest AI has produced many myths across organizations, leaving them confused about how to best implement this technology, where it is most useful, and how it will impact their customer’s experience. 

Watch as Andy Bird, VP of Product Strategy at Concentrix, and Mike Myer, CEO of Quiq, as they decode the challenges and opportunities of Generative AI and embrace the art of the possible for better business outcomes. 

“Customer expectations are rapidly changing and brands need to keep pace.”

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We’ll share these key takeaways:

1. In-depth analysis of Generative and LLM powered AI and how it differs from traditional AI models

2. How to discern myths vs reality when it comes Generative AI in the contact center

3. The skills needed to successfully design, build and run LLM-powered AI implementations


Mike Myer

CEO of Quiq

Andy Bird

VP of Product Strategy at Concentrix