Contact Center as a Service

Driving digital transformation by migrating to the cloud

Contact center as a service (CCaaS) solutions provide an omnichannel platform that your brand can rely on for personalized, consistent experiences. By moving your contact center to the cloud, you can quickly scale to meet customer expectations and market demands.

Digital journeys with next-gen technology and services

Concentrix Contact Center as a Service (CCaaS) solutions are built to meet your unique needs. Our experts will guide you to choose the solution that best fits your business, while providing ongoing maintenance and services to keep your solution running smoothly, eliminating the need to maintain on-premise hardware.

Improve average handle time.

Increase digital deflection.

Up-level customer satisfaction.

Reduce costs and  IT burden.

Empower advisors with next-gen tools.

Trusted CCaaS Partners:

Ready to migrate to the cloud?

Our team will help you build a migration roadmap that meets your immediate needs, while planning for future goals.

Omnichannel cloud contact center, unifying technology and people

Concentrix Contact Center as a Service (CCaaS) is a comprehensive solution, combining cloud technology with the expertise to design and build a roadmap of implementation to meet your specific strategic business goals.

Strategy & Design

Create a roadmap to reach your business goals with our expert team guiding every step.

Intelligent Routing

Enhance customer experience by consistently connecting customers with the right advisor.

Digital and Voice

Enable customers to connect with you through digital and voice channels.

Conversational AI

Engage with customers through personalized conversations using next-gen technology.

Self-Service Automation

Improve first call resolution with self-service automation for simple queries.

Tech-Enabled Advisors

Improve both customer and employee satisfaction with advisor tools that allow them to efficiently meet customer needs.

reduction in misrouted contacts

0 %

reduction in AHT for voice

1 %

reduction in abandoned calls

0 %