Establishing Real Connections with Genesys

People and technology powered by Genesys Cloud services

Together, Concentrix and Genesys provide the CCaaS solutions and ongoing maintenance services to ensure your total experience is optimized for scalable growth.


What’s next in AI-powered experiences

Deliver AI-powered experiences that will redefine your business with our design, build, run deployment model. As your Genesys partner, we provide our extensive experience in contact center technology, expertise in change management, and proven methodologies, all powered by Genesys Cloud services.

Services & Solutions

Consulting Services

Create seamless experiences with the help of our comprehensive suite of services, which encompasses strategy formulation, user experience design, implementation, systems integration, and support, in addition to specialized Genesys managed services.

Cloud-First Expertise

Combine efficiency with empathy by leveraging Genesys Cloud services and our deep contact center expertise and innovative technology to transform your customer experience at scale, drive innovation, while improving cost and performance.

Generative AI

Deliver personalized customer interactions and streamlined operations with Genesys Cloud Contact Center and generative AI. Our focus is on smart automation, optimizing customer journeys, and boosting workforce productivity.

End-to-End Managed Services

Transform your CX with outcomes-based solutions to meet every aspect of your contact center. We have expertise in managing global advisor teams and the tech needed to drive optimization and efficiencies.

Cloud Migration

Seamlessly migrate your on-premise data to Genesys Cloud, ensuring your business runs smoothly without skipping a beat.

Service Integration

Drive real business outcomes in your specific industry. We’re experts in CX transformation, integrating various platforms including CRM and workforce management into your CCaaS.
AI-Driven Transformation: How CCaaS Benefits Are Reshaping the Customer Experience

AI-Driven Transformation: How CCaaS Benefits Are Reshaping the Customer Experience

Find out how coupling CCaaS benefits with the power of generative AI can provide smarter self-service options and hyper-personalized CX.

Related Insights

Thought leadership and research to inspire innovation

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