AWS Partner | Amazon Connect Delivery

DELIVER EXCEPTIONAL OMNICHANNEL CX WITH

CONCENTRIX AND AMAZON CONNECT

Make every customer connection count

With Concentrix, it’s easy to engage in customer conversations that are natural, personalized, and connected. As an Amazon Connect delivery partner and AWS Advanced Consulting Partner our 800+ years of combined experience enable delivery of cloud-based solutions to help meet your unique business goals. Digital consulting and solution design and cloud technology implementation is supported with on-going maintenance and optimization. Start to finish, our industry experience and guidance will empower you to think in new ways, learn from new insights, and take advantage of new opportunities.

DESIGN | BUILD | RUN
TURN-KEY DELIVERY

As an Amazon Connect Service Delivery Partner, we get you up and running in the cloud, enabling you to deliver exceptional omnichannel customer experiences that are natural, dynamic, and personalized.

Our comprehensive services include solution design and build, consulting, cloud migration, and ongoing management of your Amazon Connect contact center solution. We’ll evaluate your needs, help you move your existing solution to Amazon Connect, and are here for you 24/7 after launch.

DEPLOYMENT OPTIONS

Whatever your contact center needs—we are your one-stop shop. Our Professional Services team options provide flexibility and choice to meet your needs.

Want to get started right away?

Check out our Fast Start offer!

PROFESSIONAL AND MANAGED SERVICES

IVR PROFESSIONAL SERVICES

You need an IVR design that helps you balance your business’s unique needs around CX and containment. No problem. Whether you need expert advice on an existing solution, something built from the ground up, or something in between, we’ve got you covered!

NATURAL LANGUAGE SERVICES

Need to enhance your existing natural language capabilities? Or maybe you want to build natural language understanding (NLU) into your current CCaaS solution or need a complete CCaaS solution with NLU. We can do it all, help you choose the right solution and optimize for continued success.

MANAGED SERVICES FOR YOUR AMAZON CONNECT SOLUTION

Our tiered Managed Services remove the headache of managing the solution on your own. Concentrix will handle the millions of tedious tasks to run your software solution, including:

  • Monitoring
  • Alerts
  • Ticketing
  • Incident management
  • Proactive customer communications
  • Storage management
  • Performance management reporting
  • Integrated data analytics
  • Solution optimization

CONTINUED EXCELLENCE

Concentrix provides delivery of true omnichannel CX for a seamless experience with full integration and data sharing across all channels:

We can provide a future CX technology and growth roadmap using our CX journey consulting and analytics, voice of the customer, business messaging, CX experience design, and process expertise—and the skilled people to power it all.

We work with market-leading partners like Salesforce, Verint, AllScripts, Kareo, and many other to enhance CX delivery with integrations for CRM, IVR, WFM/WFO, EMR, web, and mobile applications. Real-time insights, faster resolution, increased efficiency, and happier customers – are all benefits you can expect with Concentrix.

Learn More

Learn how moving your contact center to the cloud can put you on the fast track to a more resilient customer experience.

Amazon Connect will take your CX from ordinary to extraordinary. Learn how you can empower your advisors, leverage AI, and much more!

See how we helped this specialty healthcare provider leverage Amazon Connect modernize it’s Patient Assistance Center.

VOC Essentials for Amazon Connect enables immediate capture of post-conversation feedback with Amazon Polly.

Download this infographic and see the power of Amazon Connect and how you can accelerate your customer experience evolution.

You want to make every customer connection count. We can help. See how we use our CX expertise to deploy, manage, and optimize Amazon Connect.

Let’s Connect

Click here if you’re looking for a Concentrix career opportunity.