Smart Assist
AI powered customer service
Staying ahead today means embracing the latest technological advancements. But are you getting the most out of generative AI? Smart Assist is your gateway to harnessing the power of AI to transform how you interact with your customers.
Innovating support with generative AI
Designed to optimize every touchpoint, Smart Assist empowers advisors to deliver exceptional experiences and drive bottom-line impact. Our advanced AI technologies serve personalized content and create more convenient interaction channels for your customers, all while automating critical tasks and securely storing data to enhance performance. Smart Assist not only elevates your customer experience, but also drives efficiency and accuracy in every aspect of your service operations.
Understand Customer Sentiment and Intent
Gain deep insights into your customers’ needs and emotions. Conversational Assist analyzes every interaction to provide personalized coaching, ensuring your team responds with empathy and precision.
Serve Accurate Answers from Multiple Sources
No more shuffling through different databases. Knowledge AI consolidates information from every source to serve the most accurate and relevant answers in real time.
Tailor Scripts and Next Best Actions
Real-Time Advisor Assist leverages AI to provide scripts, checklists, and next best action. Each recommendation is tailored to the caller’s specific needs, making every interaction frictionless and efficient.
Automate Call Notes and Customer History Logging
Spend less time on administrative tasks and more on what matters. Auto Call Summary logs call notes and customer history, ensuring your records are always accurate and accessible.
Start your AI powered journey
62% of executives are already implementing generative AI in their contact center operations to assist advisors. Don’t get left behind—position your business at the forefront of AI powered customer service.
Empower advisors to deliver better CX—before, during, and after every interaction
- Drive consistency across all advisor-assisted channels, including voice, chat, and email
- Purpose built contact center LLM
- Secure and scalable platform
- Connects directly into your CCaaS, CRM, knowledge base systems
Real-Time AI Assist
Uses live prompts to aid conversation flow for successful outcomes, and automatically capture interaction details and trigger workflows.
Knowledge AI Bot
Saves time searching knowledge bases, FAQs, and past interactions.
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Coaching AI
Automatically generates coaching notes to simplify and modernize advisor coaching.
How Smart Assist works
Smart Assist transforms customer engagement with AI powered customer service, enabling your team to make smarter, quicker decisions tailored to your customers’ needs.
Data Integration
We start by integrating your existing data sources, ensuring a seamless flow of information.
AI Deployment
Once implemented, Smart Assist’s advanced AI algorithms analyze data to provide actionable insights.
Personalized Coaching and Recommendations
Our AI offers real-time coaching and next best actions tailored to each interaction.
Continuous Improvement
Smart Assist is designed to learn and evolve, continually enhancing its recommendations and insights.
Advancing beyond traditional solutions through velocity and value.
Featured Insight
Empower the entire organization with AI
Discover how you can use generative AI to grow revenue, save costs, innovate, and more.
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