CASE STUDIES


Content Trust and Safety in the Metaverse
Find out how one company ensured the trust and online safety for some of the metaverse’s most vulnerable users.

Pioneering Support for the Crypto Economy
Learn how a crypto economy startup applied white glove support to help customers navigate new tax regulations.

Delivering Inside Sales Support and Renewal Solutions
Learn how a cloud computing company expanded its business and explored new partnerships with inside sales support and renewal solutions.

Reimagining Patient Experience
See how we helped this specialty healthcare provider leverage Amazon Connect to modernize its Patient Assistance Center.

Global Financial Services Firm Goes Journey Mapping
To develop a holistic, cross-discipline CX improvement plan, leadership decided a CX North Star engagement was the perfect place to start.

Global Financial Services Firm Builds Loyalty and Trust with CX North Star Journey Mapping
To develop a holistic, cross-discipline CX improvement plan, leadership decided a CX North Star engagement was the perfect place to start.

Sparking Customer Success for a Data Visualization Platform
To grow the engagement for a data visualization platform, Concentrix Catalyst built a digital personalized training guide for customers.

Axicorp Leverages Design Theory to Accelerate Client Onboarding Process
Utilizing design theory and harnessing the Salesforce Communities platform, we accelerated the client onboarding process.

Consumer Goods Company Achieves Error Reduction With Better User Experience Design
Concentrix Catalyst employed better experience design to help eliminate human error in labeling of consumer goods.