CASE STUDIES
A Major League Member Experience
A major sports league turns viewers into fans with a different kind of member experience.
How Fastly Made the Customer Experience as Great as Their Products
Turning to Concentrix to transform their voice of customer program, Fastly closed customer experience gaps and increased loyalty by 24 pts.
Unleashing Loyalty (Beyond Coupons)
A leading pet supplies retailer turned to Catalyst to improve its loyalty program and customer experience for pet parents.
Empowering Account Ownership for End-to-End Sales
Learn how a cloud technology leader leveraged our B2B lifecycle expertise to improve solution stickiness and win new revenue.
WoodmenLife Leverages Next-Gen IVR to Enhance Customer Experience
Learn how implementing next-gen, cloud-based technology enabled WoodmenLife to enhance customer experience and reduce operational costs.
Dedicating Support to Subscription Renewal Management
Learn how a cloud services company migrated from an on-prem to SaaS model, without sacrificing on-time renewal rates.
AR App Development Virtualizes the Sports Experience
Learn how early adoption of virtual technologies like augmented reality (AR) can position you to become a leader in social commerce.
Sales Prioritization Brings Accountability to Renewals
Learn how Concentrix dropped customer churn and achieved an unprecedented level of success with sales prioritization.
Alexa, Order My Favorite Meal
Learn how a popular US-based fast-casual food chain adopted a voice-enabled reorder experience for a more convenient CX.