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Drive customer success and grow your business.
In today’s tech-obsessed world, a well-established brand identity can draw customers—and difficult or inconsistent CX can send them looking elsewhere. As more and more technology companies make the move from selling products to also selling services, providing easy, seamless, and consistent experiences is key to building lifetime value and loyalty.
We’re a partner that can help you drive customer success by delivering the exceptional experiences that will keep customers loving your brand. With guaranteed business outcome-based contracts, we’ll help you grow accounts, retain existing customers, and acquire new customers in underserved or new markets.
Customer Lifecycle Support
Deliver exceptional CX across the customer lifecycle to acquire, manage, and retain your most valuable customers. From customer care to premier support to product launches, warranty handling, and more, we deliver effortless support and digital experiences. We can help you better orchestrate your customers’ journeys, so you can keep them coming back for more.
Technical Support
Make it quick and easy for customers to solve their technical issues. We can help expertly resolve the simple through complex challenges of B2B and B2C customers through digital self-service and assisted support options. From Tier 1, 2, and 3 troubleshooting to case management, community monitoring, and help desk and escalation assistance, we help you resolve issues more efficiently—and with lower customer effort.
Sales
Transform CX and drive sales across all touchpoints. We combine technology-infused and analytics-led operations with highly-skilled brand advocates to hyper-personalize the buying journey. We help you create and convert the moments when customers are ready to buy, and help you upsell services and products to make the lifecycle experience even better.
Featured Resources
Make your CX AI-driven, but empathy-led
Where could AI be most effective for your CX operations?
Sales Talent and Culture Core to Growing Partnership
Discover how Concentrix enabled a global software and services leader resolve high customer churn for its cloud-based offerings, leading to innovation and best practices being embedded across the client’s global sales operations.
Concentrix Revenue Growth Services
Introducing Concentrix Revenue Growth Services, combining analytics, technology and a high-performing sales culture to drive revenue and CX outcomes at all stages of the customer lifecycle.
Closed Loop 2.0: Where Feedback Meets Experience Orchestration
Get more from your VOC program with our 3-part roadmap for closed loop evolution.
Customer Journey Management: The Essential Guide for CX Professionals
Nurture customers along each unique journey with real-time engagement.
