Expanding what’s possible with insights-driven, customer-centric experiences that generate real value
Drive customer success and grow your business.
In today’s tech-obsessed world, a well-established brand identity can draw customers—and difficult or inconsistent CX can send them looking elsewhere. As more and more technology companies make the move from selling products to also selling services, providing easy, seamless, and consistent experiences is key to building lifetime value and loyalty.
We’re a partner that can help you drive customer success by delivering the exceptional experiences that will keep customers loving your brand. With guaranteed business outcome-based contracts, we’ll help you grow accounts, retain existing customers, and acquire new customers in underserved or new markets.
Customer Lifecycle Support
Deliver exceptional CX across the customer lifecycle to acquire, manage, and retain your most valuable customers. From customer care to premier support to product launches, warranty handling, and more, we deliver effortless support and digital experiences. We can help you better orchestrate your customers’ journeys, so you can keep them coming back for more.
Make it quick and easy for customers to solve their technical issues. We can help expertly resolve the simple through complex challenges of B2B and B2C customers through digital self-service and assisted support options. From Tier 1, 2, and 3 troubleshooting to case management, community monitoring, and help desk and escalation assistance, we help you resolve issues more efficiently—and with lower customer effort.
Transform CX and drive sales across all touchpoints. We combine technology-infused and analytics-led operations with highly-skilled brand advocates to hyper-personalize the buying journey. We help you create and convert the moments when customers are ready to buy, and help you upsell services and products to make the lifecycle experience even better.
Reimagining CX for the Metaverse Economy
Discover what you need to know about the metaverse and how to navigate, identify, and design new online worlds for customers.
Dedicating Support to Subscription Renewal Management
Learn how a cloud services company migrated from an on-prem to SaaS model, without sacrificing on-time renewal rates.
Sales Prioritization Brings Accountability to Renewals
Learn how Concentrix dropped customer churn and achieved an unprecedented level of success with sales prioritization.