We support our tech clients through entire product launch projects. At the start, we deliver strategic planning, prototyping, beta testing, mystery shopping, and customer feedback. Once launched, we provide activation/welcome calls, sales order management, troubleshooting and performance support, sales location/online sales inquiries, upsell/cross-sell, accessories, and post-sale warranty and care enhancement.
Our COPC-certified tech support for top brands globally brings highest-quality, multi-channel tier 1-3, help desk and escalation assistance to your customers. We help PC/device, software/game and large B2B enterprise product users troubleshoot devices, applications, browsers, and OS issues. Or: resolve system conflicts, security vulnerabilities, hardware/software interoperability and connectivity issues and usability challenges. And: add revenue streams to your support calls with integrated upsell/cross-sell, warranty purchase and extension, or subscription sales.
Nurture renewals and repeat revenues to deepen relationships with customers. Our fully-automated, Cloud-based RenewalsManager™ centralizes customer data from multiple channels to offer purchasing flexibility to them. It offers options for delivering direct quotations to renew maintenance/support contracts or subscriptions. With its insightful analytics, link to wider marketing initiatives and manage distribution channel performance more effectively.
Engage with your customer across the product lifecycle to create a seamless brand experience with usability and service excellence hallmarks. From multi-channel marketing, to omni-channel customer care, and optimized back office processes. Or ensure you fill any gaps in existing customer experience, e.g., with case management, warranty claim, and part replacement assistance.
Leverage customer data to maximize targeting precision and sales conversion for your channel partners. Depend on us for consulting and campaign development for your market channels and dealer networks. End-to-end support for order fulfillment, channel inventory, shipping, rebates, claims, warranty/contract management, as well as sales and service administration.
With Concentrix, you get comprehensive inbound and outbound sales management. From before customer acquisition to after, we provide: Social/online support, data-driven direct marketing, lead generation, welcome/renewal calls, warranty/accessories/service contract marketing, sales contract management, and retention and loyalty programs. And more, like: Data integrity and remediation services for database management, demand generation, order management or renewals quote generation.