We support our tech clients through entire product launch projects. At the start, we deliver strategic planning, prototyping, beta testing, mystery shopping, and customer feedback. Once launched, we provide activation/welcome calls, sales order management, troubleshooting and performance support, sales location/online sales inquiries, upsell/cross-sell, accessories, and post-sale warranty and care enhancement.
Our COPC-certified tech support for top brands globally brings highest-quality, multi-channel tier 1-3, help desk and escalation assistance to your customers. We help PC/device, software/game and large B2B enterprise product users troubleshoot devices, applications, browsers, and OS issues. Or: resolve system conflicts, security vulnerabilities, hardware/software interoperability and connectivity issues and usability challenges. And: add revenue streams to your support calls with integrated upsell/cross-sell, warranty purchase and extension, or subscription sales.
Nurture renewals and repeat revenues to deepen relationships with customers. Our fully-automated, Cloud-based RenewalsManager™ centralizes customer data from multiple channels to offer purchasing flexibility to them. It offers options for delivering direct quotations to renew maintenance/support contracts or subscriptions. With its insightful analytics, link to wider marketing initiatives and manage distribution channel performance more effectively.