Concentrix Spotlight
Integrate sales and subscription services with our end-to-end order fulfillment, processing, activation, billing and revenue recognition services online subscription management services. Drive incremental revenues with our teams promoting outbound sales, upgrades, cross-sell, and paper-to-digital subscriber conversion. We back you up too for sales training, brand management, technical support, retention, and cancel-save operations.
Leverage our Cloud/premise-based Concentrix Connected platform for automated billing and payment processing. It also offers cancel-save, omni-channel payment reminders, self-service, and account management support. Integrated with our contact programs and marketing automation platform, we help you segment and target customers with personalized marketing communications for higher subscription renewal success.
Create loyal brand ambassadors with our customer services for general and product inquiries, whether in online app stores or in music store sales, on phone, Web chat, or email. We chip in to help upsell and cross-sell accessories/consumables and with order processing/product returns—for clients across a wide range of products, including tablets, PCs, printers, mobile devices, smartwatches, and MP3 players.
