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Network APIs (Application Programming Interfaces) have emerged in the telecom space as vital components driving digital transformation and enhancing customer experiences. But what exactly are network APIs? We sat down with Raja Roy, Senior Managing Partner, CX Engineering at Concentrix, to find out.
When you’re traveling about, your mobile device seamlessly accesses your current location and connectivity status. That’s a practical example of network APIs at work. These tools not only simplify operations, but also play a crucial role in everyday applications, such as verifying phone numbers or enabling easy carrier billing for purchases.
While APIs cover a broad range of functionalities, network APIs focus on providing specialized functionalities related to telecommunication networks—think device monitoring, connectivity management, and geolocation services.
A significant player in the development and standardization of this type of API is Aduna—a consortium of telecom providers working to create a unified framework for network operator communication. By establishing common protocols, Aduna aims to foster better interoperability and collaboration among telecom companies.
As we look to the future, advancements in AI and agentic AI promise to transform the telecom industry even further, enhancing automation, efficiency, and personalization. With AI, network APIs can adapt more readily and offer tailored experiences to users, transforming how telecom companies connect with customers.
For telecom executives, it’s time to consider the strategic implementation of emerging technology. By embracing their potential to elevate customer experience and drive innovation, the future of telecom opens up.
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