The Challenge

Consumer Electronics businesses are synonymous with constant evolution. Our passion for the latest gadgets and the applications they provide have come to play a significant role in our daily lives and how we work, learn, communicate and have fun. They are the basis for deep emotional connections to CE brands.

These companies have intricate customer engagements driven by extensive solution choice, product evolution and solution configuration, all taking place in highly competitive markets. The bottom line is that every customer engagement counts.

Partnering with Concentrix delivers value-laden customer touches across the lifetime of your customers. All major moments of truth, everything from customer acquisition, support, cross/upsell engagements and renewals are accounted for. More than that, we recognize your need to be nimble and proactive in order to scale capabilities quickly and enable access to new markets.

To deliver these benefits, we provide the following engagement services:

Solutions for Consumer Electronics

Customer Experience: Building Advocacy with a “Wow” Factor

Over the last 15 years, the Consumer Electronics industry has stretched and redefined what we mean by “customer experience.” From purchasing either online or in a physical store, through to opening the packaging and learning new functionality, the customer experience has to be intuitive, seamless and effortless in all aspects, aesthetically pleasing even. Arguably, there never before has been such a focus on the emotional connection between customer and brand and the impact of experience on consumer behavior.

Concentrix helps differentiate you in your marketplace. As a seamless extension of your business, we wholly reflect your brand values and culture. At every opportunity, we seek to deliver a “wow” factor to drive loyalty through an outstanding customer experience and generate the highest-possible value from every interaction. Our goal is to ensure you develop loyal followers and lifelong advocates.

Revenue Generation: Accelerating Growth

You need to keep growing… to be bigger, better, more competitive. Great companies realize, however, that achieving these goals requires a strategic partner. Concentrix offers its clients global presence with the scalability to meet market demand and extend your reach. We deliver teams of sales and customer care specialists armed with the tools, techniques and insight needed to improve the lifetime value of each customer and to deliver growth in your target markets across the globe.

Service Optimization: Exceeding Your Goals

To achieve the expected outcomes of customer satisfaction and revenue generation, you must provide agile product deployment and support models. These deliver tiered product and service strategies and streamline operations to reduce costs. Applying Concentrix services to these specific industry challenges, as well as the underlying service expectations, enables the development of effective and coherent strategies tailored for your organization. This drives long-term goal achievement.
We understand what it takes to deliver non-traditional omni-channel service models which bring value to your customers. Our service models also provide you a single view of the customer and the insight that provides. Competitive agility is driven by our service optimization capabilities.

Benefits

• Launch of customer support websites in 108 countries in 3 months
• Achieved new record in one-day sales on Cyber Monday
• One-third reduction in customer contacts through customer education
• 100% improvement in Customer Satisfaction ratings

Industries