THE #1 FEEDBACK MANAGEMENT SOLUTION
Turning customer feedback into action
that drives results
TECHNOLOGY PLUS A DIFFERENT KIND OF PARTNER
Although most customer feedback solutions sound the same, there are big differences. These differences determine whether your investments deliver meaningful change or just more data.
Yes, we have world-class technology. Even better, we partner differently to help you design, build, and run your customer feedback and experience programs. The results? We transform feedback from reactive to regenerative. We unleash its potential for your customers and your company.
We partner differently to help you reimagine all things CX.
“Organizations with small teams or programs looking for a strategic partner paired with solid technology should put Concentrix on their shortlists.”
LISTEN AT EVERY TURN
Understand perceptions at each point in the customer journey with ConcentrixCX, capturing and unifying signals for a holistic view of CX.
PREDICT “THE NEXT BIG THING”
Detect patterns in behavior and fuel decision-making at every level by harnessing the power of artificial intelligence (AI), machine learning, and world-class analytic tools.
TAKE ACTION, MAKE CHANGE
Help your employees become smarter and more efficient with real-time orchestration workflows that improve experiences and drive engagement.