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ConcentrixCX

Feedback has shaped the trajectory of today’s most beloved brands. Leading companies believe their best ideas come from customers and employees, and they use those ideas to drive a culture of innovation and continuous improvement. The result? Brilliant products and experiences that keep customers coming back for more.

Meet ConcentrixCX, the Voice of the Customer platform that helps turn customer experiences from “so-so” to spectacular. Concentrix is the only CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. Let us help you learn from customers and employees, predict behavior and power actions that generate unwavering loyalty and financial growth.

Concentrix Voice of the Customer
Concentrix VOC | Omnichannel Feedback

Omnichannel Feedback

The journey for every customer and employee is unique—from the actions they take to how they provide feedback. Understanding their perceptions at each point in the journey is a challenge most companies face. From surveys to social media and beyond, ConcentrixCX captures and unifies customer signals from any touchpoint along any journey.

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Harness the power of feedback with our industry-leading platform

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Setting the pace for CX excellence

“Concentrix is great for buyers looking for a blend of technology and services with a strong focus on analysis and action.”

The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.

Concentrix Voice of the Customer

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