ConcentrixCX

THE #1 FEEDBACK MANAGEMENT SOLUTION

Turning customer feedback into action
that drives results

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Leader in 2022 SPARK Matrix™ Report
Case Study: How Fastly Improved NPS by 24pts
Get a Better ROI with the Action Gap Playbook

TECHNOLOGY PLUS A DIFFERENT KIND OF PARTNER

Although most customer feedback solutions sound the same, there are big differences. These differences determine whether your investments deliver meaningful change or just more data.

Yes, we have world-class technology. Even better, we partner differently to help you design, build, and run your customer feedback and experience programs. The results? We transform feedback from reactive to regenerative. We unleash its potential for your customers and your company.

We partner differently to help you reimagine all things CX.

“Concentrix is great for buyers looking for a blend of technology and services with a strong focus on driving adoption and transforming culture.”

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The Forrester Wave™: CFM Platforms, Q2 2021

LISTEN AT EVERY TURN

Understand perceptions at each point in the customer journey with ConcentrixCX, capturing and unifying signals for a holistic view of CX.

PREDICT “THE NEXT BIG THING”

Detect patterns in behavior and fuel decision-making at every level by harnessing the power of artificial intelligence (AI), machine learning, and world-class analytic tools.

TAKE ACTION, MAKE CHANGE

Help your employees become smarter and more efficient with real-time orchestration workflows that improve experiences and drive engagement.

PARTNER DIFFERENTLY

Gain access to the most talented CX pros in the business, equipped with best practices, proven methods, and consultative services to ensure you’re continuously improving.

THE CONCENTRIX ADVANTAGE

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partnerships with Fortune 500

READY TO TRANSFORM