Concentrix Named a Strong Performer in Customer Feedback Management

Customer feedback management

We are delighted to have been recognized as a Strong Performer in The Forrester WaveTM: Customer Feedback Management, Q1 2023. Here at Concentrix, our goal is to design, build, and run CX for the world’s best brands—creating experiences unimagined. We believe that our voice of the customer (VOC) program, ConcentrixCX, deep-set roots in producing actionable insights, and team of CX strategists is what places us among the top of market.  

“Organizations with small teams or programs looking for a strategic partner paired with solid technology should put Concentrix on their shortlists.”

In this document, you’ll learn about: 

  • The nine criteria that Concentrix scored 5 out of 5’s in. 
  • How we partner differently to help design, build, and run your VOC program. 
  • How our VOC solution can support your brand—end-to-end. 

See why Concentrix should be on your own shortlist. 

Better Together: Concentrix and Webhelp are now one company — global CX leader, with an expanded breadth of digital capabilities, high-value services, and generative AI solutions.
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