EXPERIENCE DESIGN & MOBILITY
Designing and building experiences people love to use
When people love the experience, they use the experience
Our experience design and mobility solutions are delivered through Concentrix Tigerspike, our experience and service design practice.
We create experiences for customers, for employees within the enterprise, for citizens and for volunteers. As experts in service design, strategic consulting, experience design, multi-platform engineering and managed services we are constantly providing clients with higher market share, lower costs, more innovation, better decisions and even completely new capabilities.
We do this with Catalyst, our proprietary experience creation process.
Catalyst Complete
When you need the full design and build service.
The end-to-end process to take you from initial idea to fully operational experience.
Business Discovery
Identifying your current business problems, prioritizing them and creating an actionable roadmap.
Experience Definition
Looking at a specific business problem, re-imagining the service design and defining the solution.
Design & Build
Creating a detailed design for the solution then executing on the development, systems integration and testing.
Managed Services
Maintaining, supporting, analyzing and enhancing the solution over time.
Catalyst Start
When you need to get going fast.
Two ways to get your project off to a flying start
Ignition session
A one-day workshop that identifies the core problem to be solved and builds stakeholder alignment around users, goals and technology.
Sprint
A UX, design or technology sprint that is focused on rapidly addressing a key issue in just a few weeks.
Catalyst Select
When you have a specific requirement.
Focused effort to accelerate your process or to resolve clearly defined issues.
Product review
Identifying ways to improve an existing experience.
Team build-out
Supplementing your team or your partners with Concentrix Tigerspike experts.
Proof of concept
Testing an idea with users or proving out a particular technology.
Research
Helping you learn more about your users, competitors or the market.
Catalyst Transfer
When you need to build in-house skills.
Building your internal teams, and establishing your processes.
Our consultancy and coaching service enables you to:
- Identify skills gaps
- Define team structures
- Stand up innovation teams
- Establish best practices and governance frameworks
Strategic partner
with some of the world’s most innovative companies:
Apple | AWS | Microsoft | Telstra
Featured Resources
See how the Australian government has been empowering people that are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
Read how an airline loyalty program created an innovative mobile experience that increased user engagement and loyalty.
See how a leading convenience store launched the world’s first fuel price-lock app, which became a cornerstone in promoting loyalty.
