Retail & Ecommerce
Retail consulting services for tech-powered innovation
The retail industry faces disruption as modern shoppers drive accelerated change. We help you pivot to meet evolving customer expectations with omnichannel, personalised experiences. Our forward-thinking approach and retail insights keep your brand ahead of the competition, crafting connected customer journeys to expand growth and create meaningful outcomes.
What we do
Personalised Journeys
Simplify and personalise the customer journey by applying human-centred design, analytics, automation, and digital engineering to create effortless experiences that reflect your brand. Through data, analytics, and AI automation, we help you better understand customer preferences, activity, and past purchases for tailored customer journeys.
Brand Loyalty and Integrity
Drive brand loyalty with our membership models that deepen customer connections. At the same time, we protect brand reputation and customers by monitoring and preventing fraud and policy violations.
Voice of the Customer
Collect and analyse customer feedback—across surveys, online reviews, omnichannel interactions, and social posts—to spot trends, identify areas of opportunity, and gain actionable insights to enhance your retail experience.
Service & Sales Transformation
Hand over delivery of your end-to-end digital operations to us—for amazing service and outcomes throughout the entire customer lifecycle—from marketing and sales, across care, tech support, and collections.
Modernised Enterprise
Future-proof your digital infrastructure, from cloud migration and app modernisation to systems integration. And start harnessing the promise of next-gen technologies, such as Web3, generative AI, virtual reality, and augmented reality, to unlock exceptional, seamless experiences, revenue streams, and drivers of loyalty.
Fraud Protection & Regulatory Compliance Solutions
Protect your business from fraud with our efficient services, minimising false positives and costs. And achieve effortless regulatory compliance through our platform and expert team, backed by multilingual hubs and deep local regulatory insight.
Featured Insight
State of Brand Love
It’s the little things that add up to loving relationships—especially between brands and their customers. Become the object of your customers’ affection with insights from our latest research report.
Evolving retail for the future
See how our retail consulting solutions power innovation and transformation.
We power results for some of the world’s biggest retail brands.
Related Insights
Thought leadership and research to inspire innovation
Case Study
Transforming Customer Loyalty Programs in Retail with a Unified Member Experience
Case Study
The Future of Shopping: 3D Cloud by Marxent Creates the Perfect Chair with Our Generative AI Chatbot
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