Providing more channels and empowering self-service improved the customer experience for retail partners.
Transforming a High-Volume Health Care Experience
Providing more channels and empowering self-service improved the customer experience for retail partners.
Sales Talent and Culture Core to Growing Partnership
Discover how Concentrix enabled a global software and services leader resolve high customer churn for its cloud-based offerings, leading to innovation and best practices being embedded across the client’s global sales operations.
Sending a Message about Digital Transformation
Telecommunications company delivers record CSAT with text messaging
Shift to Apple Business Chat Cuts Handle Time and Repetition
Learn how a leading mobile telecom brand is using Apple Business Chat to build a stronger bond with its customers and improve its business results.
Move to WeChat Boosts Retailer’s Productivity & NPS
Learn how a leading global sports retailer is using China’s most popular app, WeChat, to streamline its customer experience.
Enhancing the Customer Experience With Conversational AI
Learn how a leading satellite and Internet provider is using conversational artificial intelligence (AI) to provide award-winning service to its customers.
Transforming the Retail Customer Experience
Discover how a comprehensive digital-first makeover enabled a leading global retailer to connect more effectively with its customers, while reducing costs.