B2B REVENUE GROWTH SERVICES
Transforming buyer experiences to drive lifetime value
B2B Revenue Growth Services | Concentrix

Make it easier for customers to buy, grow, and stay.

The buyer’s journey has become more complex, nonlinear, and involves more stakeholders. B2B sellers are scrutinized more than ever, needing to build value-added relationships, and demonstrate higher levels of understanding of the customer’s needs. Sales departments are under pressure to adapt their processes and technology to equip teams with new tools and skills.

Through our B2B Revenue Growth Services, we modernize your sales engine and bring fresh perspectives to take your sales operation to the next level. We combine insights, technology, people, and processes to improve customer satisfaction, drive greater scale, close more deals, and expand revenue opportunities.

Inside Sales

Expand your outside or inside sales team and increase your team’s lead qualification capabilities. Our enterprise sales experts streamline and put discipline around your sales processes. We enable you to grow your business sustainably—by driving sales pipeline velocity, increasing sales conversions and net expansion rates, and expanding the use of your products and services through:

  • Lead generation
  • Lead qualification
  • Lead conversion
  • Cloud transformation

Customer Success

Generate results to facilitate account growth and drive retention. We are a strategic partner for building successful customer relationships—by increasing customer engagement, enhancing customer satisfaction, growing loyalty, and improving renewal rates.

  • Onboarding
  • Adoption
  • Health checks
  • Voice of the customer
  • Renewals and extensions
  • Digital renewals
Customer Renewals

Renewals

Drive customer renewals through consistent customer dialogue (from 90 days ahead of a renewal event) to deliver a seamless quoting and order management process. You’ll increase revenue across your entire portfolio, boost the productivity and efficiency of your existing resources, and drive pipeline management to maintain your installed base over time.

  • Customer quoting
  • Data standardization and KPI tracking
  • Process renewals management
  • Digital outreach

Channel Management

Support and serve your channel partners with our outcome-based channel management solutions. Through our unique three-pronged approach, we create harmony in your channel partner ecosystem to increase engagement, boost productivity and improve satisfaction—the perfect setting for driving the behaviors and desired outcomes you’re looking to achieve.

  • Partner recruitment, onboarding, training, and enablement
  • Partner success management
  • Channel performance management and reporting
  • Voice of the partner
  • Cloud migration
Channel Management
Sales Enablement

Sales Enablement

Free up your sales teams from back office administrative and support processes. Whether that be lengthy RFP turnaround times, non-standardized quoting processes, or inaccurate and outdated data, we enable you to offload your entire back office support infrastructure, so your sales team can run more efficiently and focus on revenue-generating activities.

  • End-to-end quote management
  • Order processing
  • Data management
  • Reporting

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