Enterprise Modernization
Transforming CX from the inside out with Enterprise Modernization
Lead with speed and agility at your core.
Organizations are increasingly faced with shifting to or upgrading digital channels and reorienting business operations, and many are not equipped to quickly respond to market demands. To find your way through a maze of digital transformation initiatives, you need to quickly make business-critical changes and keep pace with rapidly evolving CX. We help future-proof your enterprise through a hands-on, human-centric approach to problem-solving. Meet the demands of continuously improving CX with agility, scalability, and self-service that are the difference-makers for customer-centricity.
Generative AI
Whether you’re looking to explore generative AI’s potential, learn about its use cases, or discover real-world success stories, we have you covered. Discover how your business can benefit from a deeper understanding of generative AI and the ways it can transform your customer experience.
App Modernization
Future-proof existing applications across mobile, web, and legacy platforms. By accelerating your time-to-market with our proven approach to evolving your app ecosystem, you can deliver the experiences people want when they want it. We help you to explore new enterprise modernization possibilities created by cloud, automation, generative AI, such as ChatGPT, and the latest best practices, and make them work seamlessly within your IT landscape.
Cloud Engineering
With the need to work anywhere, connect faster, and guarantee security and reliability, the cloud makes better CX possible. Companies must determine today whether legacy infrastructure and operations are sufficient to meet the digital business demands of tomorrow. We accelerate and scale your cloud journey while protecting your investment from evolving threats.
Intelligent Automation
Lay the groundwork for modern efficiencies by removing roadblocks to high-quality customer experiences through automation. Too often, automation initiatives occur in silos or fail to produce the intended results. As part of enterprise modernization, we help you evolve past your legacy systems and processes, and tap into a future of robotic process automation, generative AI, and ChatGPT-powered virtual assistants.
API Management & Security
As CX becomes more intricately tied to how customers interface across devices, systems, and platforms, APIs play an ever-greater role in how people interact with the world. Our forward-thinking approach to API management and security helps you shift left and enhance security, agility, and speed without sacrificing the benefits of APIs. We enable you to make daily pivots by establishing best practices that contribute to an innovative API program.
Conversational AI
For customers, self-service means 24/7/365 convenience. For companies, it means meeting customer needs in their channel of choice with lower costs. We help you create a self-service strategy that meets the needs of your customers and your business. Our intuitive solutions act on customer intent, in a natural, human-like way—from mobile apps and chatbots, to next-gen interactive voice response (IVR), and conversational virtual assistants (VAs), that can be enhanced by advanced technologies including Generative AI, such as ChatGPT.
Contact Center as a Service
Thanks to AI and the cloud, a new type of contact center has emerged. It delivers personalized experiences to support omnichannel journeys—with improved service resiliency, flexibility, and a lower cost to serve. As part of enterprise modernization, We look holistically at your CX capabilities to help you transition to the contact center of the future, and introduce ways of working that drive longer-term operational change.
Webhelp: Polyglot
Machine translation that empowers your people to handle interactions in your customers’ native language.
Combining market-leading translation engines and machine learning with highly skilled human expertise, Polyglot by Webhelp helps you to deliver a consistent, multilingual customer experience at scale. Developed specifically for customer experience operations, Polyglot offers support for multilingual services and rare languages across the globe so your advisors can deliver high-quality responses to written communication in your customers’ native language.
Featured Insights
Generative AI in the Enterprise: Start with a Proof of Concept
Learn how to navigate misconceptions, address risks, and implement a successful proof of concept for Generative AI.
Unpacking API Success Factors: An Interview
Learn about the organizational changes and shift in thinking required for API success.
Cloud Model Adoption
There are many cloud model choices today and businesses should carefully consider the pros and cons of each before deciding on which to adopt.
