Engineer data and intelligence to drive the right outcomes.

In a world changing at lightning speed, keeping pace with evolving customer needs and behaviors is immensely challenging. Without meaningful data and insights to point the way, it’s nearly impossible. We arm you with intelligence to make the right data-driven decisions that will yield the outcomes you need to achieve your business goals—to inform, question, and direct actions across your organization.

We draw upon the best available analytics technologies and business intelligence (BI) platforms to accelerate insights and data-driven outcomes, and deliver measurable value. By integrating modernized data architecture, visualization, self-service analytics, and data science methods, we give you the insights to problem-solve, strategize, manage, and optimize.

Intelligence
Strategy Data
Engineering Advanced
Analytics Business
Insights Marketing
Analytics Customer
Analytics Operational
Analytics Compliance &
Risk Analytics

Intelligence Strategy

Accelerate and enable the adoption, confidence, and usage of engineered intelligence for business value outcomes. We work with you to define your vision, aligning on business priorities to create a modern intelligence strategy to drive performance and competitive advantage. We’ll assess your maturity and build a targeted strategy and roadmap to enable you to operationalize analytics, AI, and cloud technologies at speed and scale.

Data Engineering

Fuel engineered intelligence with data in a responsive and secured ecosystem, including the cloud. We have hands-on expertise using cutting-edge technologies and platforms to modernize your data strategy, governance, and operating models, with a focus on creating insights to drive business outcomes.

Data strategy
Data architecture
Data enrichment
Data governance
Data management

Advanced Analytics

Use AI and machine learning tools to automate tasks, make sense of unstructured data, and predict outcomes before they occur. We’ll empower your business with deeper insights created by intelligent solutions to simplify critical business processes and make decisions in real time.

Real-time analytics
Predictive analytics
Prescriptive analytics
Augmented analytics
Natural language processing (NLP) & speech analytics

Business Insights

Empower people and systems with engineered intelligence for enhanced and faster decision-making with greater confidence. We help you create an environment where your team can analyze data faster, with more self-service tools to enable your business to become data-driven.

Business analytics
Data warehousing
BI reporting analytics
Self-service analytics

Marketing Analytics

Increased digital activity is allowing you to create a person-level view of your target audience. By combining technology, data, and analytics, we enable you to trigger intelligent, logic-based marketing that’s personalized for each customer. Nurture relationships and convert sales at every lifecycle stage—resulting in higher ROI and greater customer lifetime value.

Propensity modeling
Campaign analytics
Channel performance analytics
Demographic & psychographic analysis
A/B testing
Social & brand analytics

Customer Analytics

From customer insights to loyalty analytics, our accelerators expedite measurement strategies, KPI definition, segmentation, and customer lifetime value tracking. We help you gain a deeper understanding of your customers, so you stay in-tune with their needs, expectations, and behaviors—to shape your customer journeys, interactions, and engagement strategies.

Customer journey analytics
Customer experience analytics
Customer engagement analytics
Customer lifecycle analytics
Customer loyalty analytics

Concentrix Data Analytics - Operational Anlytics

Operational Analytics

Create meaningful insights to assess and drive performance in key operational areas. We help you modernize and transform your operational processes to drive efficiencies, with added flexibility to support changing business requirements—improving your responsiveness, agility, and speed to value.

Performance analytics
People analytics
Resource optimization
Contact center analytics
Content analytics
Channel optimization

Concentrix Data Analytics - Compliance & Risk Anlytics

Compliance & Risk Analytics

Take a proactive approach to exposing risk, protecting customers, and preventing bad decisions that could result in noncompliance. We help you flag suspicious activity and identify fraud and compliance vulnerabilities before it’s too late.