Learn how personalization helps place the patient at the heart of the healthcare experience.
5 Lessons from a CX Analyst
Blog
We’ve learned a few things about how to approach analytics within CX. Here’s five “lessons” to help you get the most from your CX data.
VOC Essentials for Messaging
Fact Sheet
VOC Essentials for Messaging empowers companies to instantly trigger feedback mechanisms after conversations in popular messaging apps.
Reimagine CX with Concentrix and Amazon Connect
Video
Amazon Connect provides the contact center tools you need for exceptional and personalized customer experiences. Concentrix has the experience and expertise to deploy, manage, and optimize Amazon Connect so you can make every customer connection count.
The Path to Better Customer Experiences
Thought Leadership
Download this infographic and see the power of Amazon Connect and how you can accelerate your customer experience evolution
Elevate your Customer Experiences
Thought Leadership
Learn how you can quickly launch an omnichannel contact center, empower your advisors, leverage AI, and much more!
Reimagining Patient Experience
Case Study
See how we helped this specialty healthcare provider leverage Amazon Connect to modernize its Patient Assistance Center
VOC for Amazon Connect Demo
Video
Check out this quick demo that shows the benefits and convenience of using VOC for Amazon Connect.
ConcentrixCX VOC Essentials for Amazon Connect
Fact Sheet
Learn the key features of VOC Essentials for Amazon Connect, and how it enables the immediate capture of post-conversation feedback with Amazon Polly.