A hybrid contact center workforce model is not a new concept—in fact, Concentrix has over 16 years’ experience operating in this way.
Discover how to further enhance customer experience by enabling secure payments over messaging.
Learn more about the value XP Messaging can bring to your business.
Over the last two years, the way we work has quickly and significantly evolved—and there is no going back.
Learn how the pandemic has changed what drives customer loyalty so you get the most from your customer feedback.
Learn about our new neuroscientific research that explores the impact of trust and safety content on the engagement and psychological safety of moderation teams.
See how a leading manufacturer embarked on a technology evolution journey to improve CX for today’s digital marketplace.
Watch this PACE Insights videocast and learn how to bring the value of sustainability across your company—and to your customers.
Learn how Fifth Third Bank modernized their VOC program, and the great success they achieved when they switched to ConcentrixCX.