Learn how a popular US-based fast-casual food chain adopted a voice-enabled reorder experience for a more convenient CX.
Discover a customer-centric approach to corporate environmental sustainability that can benefit your business and the planet.
According to Forrester, only 21% of CX teams can quantify business impacts of their VOC initiatives. How do those CX superstars do it? CX measurements are not enough.
Learn how planning your sustainability strategy to leverage technologies like IoT and edge can realize meaningful improvements while improving margins.
Reducing your carbon footprint with corporate environmental plan best practices can help transform your organization’s sustainability efforts.
Concentrix and Amazon Connect are the perfect match to help you manage the thousands of details that go into running a successful CX operation.
Learn how a video game developer safeguarded virtual reality (VR) and metaverse experiences with a content trust and safety program.
Today’s organizations are under pressure to keep up with the ever-changing needs of their customers.
Learn how one of the world’s largest social metaverse platforms ensured online safety for its most vulnerable users.