Learn how a popular US-based fast-casual food chain adopted a voice-enabled reorder experience for a more convenient CX.
The Four Pillars of a Successful Corporate Environmental Sustainability Practice
Thought Leadership
Discover a customer-centric approach to corporate environmental sustainability that can benefit your business and the planet.
4 CX Foundations for Profitable Growth
Blog
According to Forrester, only 21% of CX teams can quantify business impacts of their VOC initiatives. How do those CX superstars do it? CX measurements are not enough.
High ROI IoT and Edge Solutions for Sustainability
Blog
Learn how planning your sustainability strategy to leverage technologies like IoT and edge can realize meaningful improvements while improving margins.
How Sustainability Data Can Reduce Your Carbon Footprint
Blog
Reducing your carbon footprint with corporate environmental plan best practices can help transform your organization’s sustainability efforts.
Concentrix and Amazon Connect Partnership
Video
Concentrix and Amazon Connect are the perfect match to help you manage the thousands of details that go into running a successful CX operation.
Content Trust and Safety in a World of Pure Imagination
Case Study
Learn how a video game developer safeguarded virtual reality (VR) and metaverse experiences with a content trust and safety program.
Quick Wins Accelerate your CX Transformation for Long-lasting Competitive Advantage
Blog
Today’s organizations are under pressure to keep up with the ever-changing needs of their customers.
Managing Metaverse Safety for a Virtual Gaming Ecosystem
Case Study
Learn how one of the world’s largest social metaverse platforms ensured online safety for its most vulnerable users.