Read Everest Group’s Pinnacle Model™ Analysis 2019 excerpt, which assesses enterprises’ CX outsourcing strategies.
Resources
Good stuff at your fingertips.
Jumpstart Stalled VOC Programs with Customer Journey Insights
Webinar
Learn how journey insights can revitalize enterprise-wide survey programs, improving the CX and your ROI.
Do You Know What I’m Thinking? Neither Does AI.
Webinar
Will AI replace the need for customer surveys in the future? Not exactly.
Closing the Customer Feedback Loop: Avoid These Costly Missteps
Webinar
Learn how to achieve better financial outcomes from closed-loop programs.
The Art of Customer Engagement in a Digital Age
Thought Leadership
Learn why you need to meet customers where they’re at.
Accelerate Your Digital Transformation
Thought Leadership
Learn how to turn digital transformation hype into reality without jeopardizing your brand.
Mobile Is the New Frontier for Customer Care
Thought Leadership
See the mobile trends you need to consider for your engagement strategy.