Inspire and accelerate your employees’ commitment to CX.
Resources
Good stuff at your fingertips.
ConcentrixCX Solicited Feedback
Fact Sheet
Capture customer and employee feedback anytime, anywhere, in any language.
The Secret to CX Success: Four Tips for Inspiring Employee Engagement
Webinar
Learn how to get (and keep!) your employees focused on your CX mission.
Survival and Growth in Times of Crisis: What CX Leaders Can Do Now
Thought Leadership
Learn ways to act now to save your brand from negative consumer sentiment.
Shift to Apple Business Chat Cuts Handle Time and Repetition
Case Study
Learn how a leading mobile telecom brand is using Apple Business Chat to build a stronger bond with its customers and improve its business results.
Rethinking Your CX Strategy with Gig
Thought Leadership
Learn how the gig CX model is truly becoming a disruptive force for better interactions.
Move to WeChat Boosts Retailer’s Productivity & NPS
Case Study
Learn how a leading global sports retailer is using China’s most popular app, WeChat, to streamline its customer experience.
VOC Essentials for Contact Centers
Fact Sheet
Put customer feedback to work with this turnkey solution for small to mid-size companies
Customer Journey Management: The Essential Guide for CX Professionals
Thought Leadership
Nurture customers along each unique journey with real-time engagement.
Two Thumbs Up? The Truth About Social Media Feedback
Webinar
Learn what new consumer research tells us about the role social media can play in VOC programs.
The Future of VOC Is Coming Fast. Are You Ready?
Webinar
Learn new VOC strategies designed to drive more value in a digital world.
Enhancing the Customer Experience With Conversational AI
Case Study
Learn how a leading satellite and Internet provider is using conversational artificial intelligence (AI) to provide award-winning service to its customers.
Transforming the Retail Customer Experience
Case Study
Discover how a comprehensive digital-first makeover enabled a leading global retailer to connect more effectively with its customers, while reducing costs.
Creating Exceptional Experiences in a New Digital World
Thought Leadership
Focus on designing exceptional digital experiences at every touchpoint.
Introducing SecureCX™
Video
Step up your work at home security game and take things to the next level.
Every Customer Experience Deserves a Silver Lining
Thought Leadership
Learn why you should consider moving your contact center to the cloud.