Concentrix Analytics Climbs to the Top
Research
Concentrix is a Leader in Everest Group’s 2019 Customer Experience (CX) Analytics PEAK Matrix™ Assessment.
Good stuff at your fingertips.
Resources
Uncovering Digital Trends: Customer Expectations in a Digital World
Research
Get key insights for designing your digital strategy with findings from our latest research.
ConcentrixCX Performance Suite
Fact Sheet
Learn about software tools that enable CX culture change at the frontline.
Exploring Customer Expectations in a Digital World
Webinar
Join us for a webinar focusing on the latest trends in digital behaviors and preferences of today's customers.
The Role of Human Talent in a Digital-First World
Thought Leadership
Strike the right balance between digital and human assistance in customer journeys.
There’s No Time Like the Present
Webinar
In this on-demand webinar, learn how to use customer feedback to shape experiences while they’re happening.
Surveying in a Digital Age: Why Millennials Want Their Voices Heard
Webinar
See what our new research found out about customers' survey expectations and preferences, and what you can do about it.
Digital Journeys: 4 Mistakes You’re Probably Making, and How to Fix Them
Thought Leadership
Discover the digital pain points you need to resolve to deliver next-generation CX.
Transforming Millennial Woes to Wows
Infographic
See how insights from our exclusive research helped to hire, motivate, and retain Millennial workers.
Create a Team of CX Heroes on Your Frontline
Thought Leadership
Learn the seven steps for embedding CX into your company's DNA.
Tech Trends 2019
Thought Leadership
Take a look at the tech trends that will impact your business this year.
Virtual Site Visit
Virtual Tour
At Concentrix, we’re Different by Design™ in everything we do. Now you can visit one of our award-winning sites virtually. Take a 3D tour of…
Concentrix Announces Close of Acquisition with Convergys
Video
Concentrix confirms the previously announced acquisition of Convergys has officially closed and the integration with Concentrix has begun.
Social Media Dominates Customers’ Online Activities
Thought Leadership
Capitalize on social media for brand building, sales, and customer service.
VOC: The Action Gap
Thought Leadership
Learn how to close the Action Gap and get a better return on your VOC investment.
AI and Beyond: Taking Technology from Hype to Execution
Webinar
Learn how "transformational" technologies can truly transform your contact center.
Concentrix Intelligent Virtual Assistant
Fact Sheet
Learn how to deliver innovative multimodal self-service solutions.