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Resources

Good stuff at your fingertips.

AllThought Leadership32Research3Fact Sheets23Videos10Webinars10Infographics1Virtual Tour1

Accelerating CX Through an Optimized Contact Center Outsourcing (CCO) Model

Research

Read Everest Group’s Pinnacle Model™ Analysis 2019 excerpt, which assesses enterprises’ CX outsourcing strategies.

Rethinking CX via Gig

Rethinking CX via Gig

Thought Leadership

Deliver future-proof CX by leveraging a gig workforce model.

Jumpstart Stalled VOC Programs with Customer Journey Insights

Webinar

Learn how journey insights can revitalize enterprise-wide survey programs, improving the CX and your ROI.

Do You Know What I'm Thinking? Neither Does AI.

Do You Know What I’m Thinking? Neither Does AI.

Webinar

Will AI replace the need for customer surveys in the future? Not exactly.

Closing the Customer Feedback Loop: Avoid These Costly Missteps

Closing the Customer Feedback Loop: Avoid These Costly Missteps

Webinar

Learn how to achieve better financial outcomes from closed-loop programs.

The Art of Customer Engagement in a Digital Age

The Art of Customer Engagement in a Digital Age

Thought Leadership

Learn why you need to meet customers where they’re at.

Accelerate Your Digital Transformation

Accelerate Your Digital Transformation

Thought Leadership

Learn how to turn digital transformation hype into reality without jeopardizing your brand.

Corporate Fact Sheet

Corporate Fact Sheet

Fact Sheet

Who is Concentrix? We can’t wait to show you.

Mobile Is the New Frontier for Customer Care

Mobile Is the New Frontier for Customer Care

Thought Leadership

See the mobile trends you need to consider for your engagement strategy.