A hybrid contact center workforce model is not a new concept—in fact, Concentrix has over 16 years’ experience operating in this way.
XP Secure Payments Fact Sheet
Fact Sheet
Discover how to further enhance customer experience by enabling secure payments over messaging.
XP Messaging Fact Sheet
Fact Sheet
Learn more about the value XP Messaging can bring to your business.
3 Best Practices for Supporting Diversity in Virtual and Hybrid Workplaces
Blog
Over the last two years, the way we work has quickly and significantly evolved—and there is no going back.
Should Loyalty Metrics be Reassessed Post-Pandemic?
Thought Leadership
Learn how the pandemic has changed what drives customer loyalty so you get the most from your customer feedback.
Psychological Safety in Trust and Safety Teams
Webinar
Learn about our new neuroscientific research that explores the impact of trust and safety content on the engagement and psychological safety of moderation teams.
Evolving Support to Grow with Customers
Case Study
See how a leading manufacturer embarked on a technology evolution journey to improve CX for today’s digital marketplace.
Sustainability: Growing Expectations for CX Industry Leaders
Webinar
Watch this PACE Insights videocast and learn how to bring the value of sustainability across your company—and to your customers.
Modernizing Voice of the Customer for Business Banking
Case Study
Learn how Fifth Third Bank modernized their VOC program, and the great success they achieved when they switched to ConcentrixCX.