5 Lessons from a CX Analyst

5 Lessons from a CX Analyst


We’ve learned a few things about how to approach analytics within CX. Here’s five “lessons” to help you get the most from your CX data.

VOC Essentials for Messaging

VOC Essentials for Messaging

Fact Sheet

VOC Essentials for Messaging empowers companies to instantly trigger feedback mechanisms after conversations in popular messaging apps.

Reimagine CX with Concentrix and Amazon Connect

Reimagine CX with Concentrix and Amazon Connect


Amazon Connect provides the contact center tools you need for exceptional and personalized customer experiences. Concentrix has the experience and expertise to deploy, manage, and optimize Amazon Connect so you can make every customer connection count.

eBook: Elevate your Customer Experiences

Elevate your Customer Experiences

Thought Leadership

Learn how you can quickly launch an omnichannel contact center, empower your advisors, leverage AI, and much more!

Reimagining Patient Experience

Case Study

See how we helped this specialty healthcare provider leverage Amazon Connect to modernize its Patient Assistance Center