Learn how to engage with customers in real time at every step along their journey.
Resources
Good stuff at your fingertips.
Creating a Successful Work At Home CX Strategy
Webinar
Gain insights to help you shape your future work at home strategy for delivering exceptional CX.
From Chaos to Harmony: 3 Ways Cloud is Better
Webinar
Moving your contact center to the cloud can deliver remarkable benefits!
Sending a Message about Digital Transformation
Case Study
Telecommunications company delivers record CSAT with text messaging
How Fit Is Your Digital Experience Strategy?
Webinar
Refine your digital roadmap with insights from our latest research.
5 Steps to Modernize Your IVR
Thought Leadership
Proven steps to transform your self service experience
ConcentrixCX Employee Notifications
Fact Sheet
Inspire and accelerate your employees’ commitment to CX.
ConcentrixCX Solicited Feedback
Fact Sheet
Capture customer and employee feedback anytime, anywhere, in any language.
The Secret to CX Success: Four Tips for Inspiring Employee Engagement
Webinar
Learn how to get (and keep!) your employees focused on your CX mission.
Survival and Growth in Times of Crisis: What CX Leaders Can Do Now
Thought Leadership
Learn ways to act now to save your brand from negative consumer sentiment.
Shift to Apple Business Chat Cuts Handle Time and Repetition
Case Study
Learn how a leading mobile telecom brand is using Apple Business Chat to build a stronger bond with its customers and improve its business results.
Rethinking Your CX Strategy with Gig
Thought Leadership
Learn how the gig CX model is truly becoming a disruptive force for better interactions.
Move to WeChat Boosts Retailer’s Productivity & NPS
Case Study
Learn how a leading global sports retailer is using China’s most popular app, WeChat, to streamline its customer experience.
VOC Essentials for Contact Centers
Fact Sheet
Put customer feedback to work with this turnkey solution for small to mid-size companies
Customer Journey Management: The Essential Guide for CX Professionals
Thought Leadership
Nurture customers along each unique journey with real-time engagement.
Two Thumbs Up? The Truth About Social Media Feedback
Webinar
Learn what new consumer research tells us about the role social media can play in VOC programs.