Discover the top takeaways from our Environmental Sustainability Roundtable discussion with some of the world’s top brands.
EXPAND YOUR KNOWLEDGE BASE
Concentrix resources, materials, and tools to benefit your business, all accessible from one hub.
ConcentrixCX: Transform Your Customer Experience
Video
Award-winning ConcentrixCX is an industry-leading Customer Feedback Management (CFM) platform with the proven success to transform your customer experience.
Voice of the Customer Thought Leadership Roadmap
Thought Leadership
Download our roadmap of thought leadership content – Industry Insights, Learning From Leaders, and Ideas & Innovations.
Digital Economy: The Biggest Disruptor to CX
Webinar
Learn about the increased desire for human-assisted digital channels, and ways to adapt your CX/VOC strategies.
Empathy and Artificial Frustration – The Path to Exceptional CX
Webinar
Watch this PACE Insights videocast and learn how to leverage AI in the contact center to create exceptional customer experiences.
Tips for Measuring DEI in the Workplace
Thought Leadership
Every organization strives to create a safe, accepting environment for employees, but you need enough insight to make meaningful change.
VOC + Messaging = The Perfect Match
Thought Leadership
Concentrix has combined messaging conversations and surveys to help capture and act on customer signals in real-time.
Exceptional CX Transformation Worth Celebrating
Case Study
Providing more channels and empowering self-service improved the customer experience for retail partners.
Transforming a High-Volume Health Care Experience
Case Study
Providing more channels and empowering self-service improved the customer experience for retail partners.