During the pandemic, many brands invested heavily in their CX, launching new digital experiences. The result? Well-intentioned experiences that were not that well connected and, in 2023, struggle to deliver on their promised value.   

Now is the time to reassess your current CX vs. the ROI you’re getting. 

Watch this webinar, featuring Concentrix’s Doug Anderson and James Kim and guest speaker, Forrester’s Judy Weader, to understand whether you should harmonize, simplify, or radically change your current CX ecosystem to capture the ROI you should be getting. 

View The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022 Report here.