Empowering Account Ownership for End-to-End Sales

Solution

To address the client’s challenges and drive sustainable growth, Concentrix designed a comprehensive, end-to-end sales solution that applied sales growth strategies to four critical areas of its business. The objective was clear: enable target consumption and optimize the entire partner and sales lifecycle to generate higher revenues and enhance customer retention. Our strategy involved precision, innovation, and alignment with the client’s overarching goals. Here’s how we executed each component:

• Business Development: Concentrix took a proactive approach to business development by not only sourcing high-quality leads, but also leveraging a combination of warm and cold outreach strategies. We implemented tailored lead generation campaigns that maximized outreach efforts and created a seamless transition from prospect to opportunity. By engaging both inbound and outbound strategies, we were able to nurture and convert leads into highly qualified prospects, which we then seamlessly handed off to the client’s internal end-to-end sales teams for targeted, efficient follow-up.
• New Business Sales and Account Management: We helped revitalize the client’s sales pipeline by focusing on driving both top-line revenue growth and bottom-line efficiencies. Our solution focused on accelerating sales cycles and maximizing revenue potential through strategic upselling and cross-selling. By identifying and targeting new products and services that resonated with both new and existing customers, we not only grew the pipeline, but also ensured quicker time-to-close. This approach created an immediate demand for additional solutions, while strengthening relationships with existing clients and increasing the volume of repeat business.
• Customer Success/Renewals: We understood that retaining customers and increasing recurring revenue was paramount. To achieve this, Concentrix introduced robust sales growth strategies that included comprehensive account health checks. These health checks identified opportunities for both service improvements and additional sales, fostering customer satisfaction and loyalty. By reducing service ticket resolution times and streamlining customer support, we were able to improve customer satisfaction and simultaneously open the door for cross-selling and upselling opportunities. Additionally, our enhanced approach to partner management helped ensure better alignment between the client and their key partners, amplifying the customer experience across the board.
• Partner Onboarding and Management: Partner success was critical to scaling the client’s operations. Concentrix revamped the partner onboarding process, ensuring that only high-quality partners were inducted into the ecosystem. This streamlined process improved the onboarding experience, increasing partner engagement and accelerating their time to value. By refining the partner management structure, we ensured ongoing collaboration and performance monitoring to drive mutual success.