BLOG
The President’s Brief: A Model for Sharing CX Insights
Eliminate the noise of non-essential data to deliver an ecosystem of intelligence and action for today’s busy CX executives.
Why Our Inclusion in “The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022” Is a Huge Deal
Discover what Our Inclusion in “The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022” means for us.
Unpacking API Success Factors: An Interview
Learn about the organizational changes and shift in thinking required for API success.
Upgrade Your Travel Loyalty Program to First Class
If you’re ready to cruise past mileage points and into deeper relationships with your customers, here’s how to refresh your travel loyalty program.
Transform Your Contact Center with Automation
Contact centers can greatly improve customer experience through automation. Here are some key automation trends that will impact contact centers in 2023.
Contact Center Technology: Where It’s Been and Where It’s Going
Contact center technology has come a long way from rotary phones and switchboards. Find out what’s next from Concentrix.
Five Ways to Refresh Your Travel Loyalty Program
If you’re ready to cruise past mileage points and into deeper relationships with your customers, here’s how to refresh your travel loyalty program.
Local Communication is More Relevant and Influential with Customers
Adopt a strategic approach to managing local communication so that each touchpoint reaches the customer with what they need, when they need it.
Should You Replace Email with Messaging?
Find out how adding messaging to your communication channels can improve customer satisfaction and the customer experience.