Read more about the latest episode of Born Digital, where we cover journey mapping, service blueprinting, developing a data strategy, and more.
How Provider Centricity Can Lead to Better Health Outcomes
Learn how, by putting providers in the center, payers can satisfy the expectations of all parties while improving patient health outcomes.
From Fear to Fixed: How to Overcome a Bad SaaS Investment
There are a million reasons why a bad SaaS investment fails in an organization. Discover how to walk the steady path to a better solution.
Take Extra Care of Loyalty Members During Uncertain Economic Times
Discover how to leverage strategies to drive meaningful connections with members that deliver value and keep your brand top of mind.
The Top 3 Digital Selling Tools Organizations are Prioritizing Right Now
Discover the top 3 digital selling tools that sellers need to succeed in this tough economic landscape, based on our survey of 140 sales leaders.
Personalized Marketing Strategy for an Evolving Marketplace
Learn how to assess a data-driven personalized marketing strategy that focuses on establishing scalable solutions that can thrive in a cookie-less future.
Data Personalization: The No Nonsense Roadmap Beyond the Technology
Learn how the right operational mindset can create a data-driven, outcome-led personalization roadmap that focuses on the customer, shaped by human design.
The Evolution of CX: How Emerging Technology Trends Can Empower the Individual
Discover the physical and digital realities powered by emerging technology trends like Web3 and the metaverse.
Digital Selling and the Customer Experience
Learn more about enabling the future of digital selling and the customer experience with the key findings of our Enabling the Future of Selling report distilled into an infographic.