How to Keep Your Customer Connection Always-On
Learn how to stay connected to your customers by breaking free from the limitations of the single cloud vendor model.
Shifting Your Retail Loyalty Strategy from Rewards to Outcomes
Want to improve customer retention? Check out our best practices for increasing customer loyalty and lifetime customer value.
Firing on All Cylinders: Frontline Performance with VOC Programs
Accurate insights are vital to VOC program success. Learn how to keep the integrity of your frontline customer experience survey intact.
How the Metaverse Future Can Fuel Your CX Present
Discover how immersive, web3, and generative AI technologies can help create experiences that deliver business value today.
What Is an API?
Discover the reasons, broken out by job title, why executives should care about APIs.
Process Optimization with AI
Find out how to impact your overall customer experience as well as performance and efficiency with AI powered process optimization.
Why We Feel Concentrix Is Seen as a Strong Performer in Customer Feedback Management
See why Concentrix has been recognized as a Strong Performer in The Forrester Wave™: Customer Feedback Management, Q1 2023 report.
Looking Ahead for Loyalty in 2023
Find out which loyalty program trends will carry over from last year, and what you can expect to see more of this year.
9 Ways of Building Customer Loyalty in the Contact Center
Discover how contact centers can help build customer loyalty while driving engagement for the business.