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What Do Enterprise Content Management and Six Sigma Have in Common?
If you create content, you work in a factory. Learn how reducing waste in the assembly line can help you produce content faster and cheaper.
How to Get the Most Out of Conversational AI for Your Next-Gen IVR
Learn how conversational AI is essential to next-gen IVR solutions and how this powerful technology can enhance your customer experience.
Convenience and Trust Define the New Battleground in Healthcare Ecommerce
Find out how innovators and disruptors are reshaping what consumers think about healthcare, and how incumbent providers need to move with the times.
Under the Hood: Automotive Dealer Marketing and Localization at Scale
With the recent launch of Salesforce Automotive Cloud, the automotive industry now has a solution to deliver a unified 360-degree customer experience by consolidating vehicle,
How to Win at CX with a Customer Data Strategy
Read more about the latest episode of Born Digital, where we cover journey mapping, service blueprinting, developing a data strategy, and more.
How Provider Centricity Can Lead to Better Health Outcomes
Learn how, by putting providers in the center, payers can satisfy the expectations of all parties while improving patient health outcomes.
From Fear to Fixed: How to Overcome a Bad SaaS Investment
There are a million reasons why a bad SaaS investment fails in an organization. Discover how to walk the steady path to a better solution.
Take Extra Care of Loyalty Members During Uncertain Economic Times
Discover how to leverage strategies to drive meaningful connections with members that deliver value and keep your brand top of mind.
Catalyst Interview: Adobe Analytics Champion Gitai Ben-Ammi
Gitai Ben-Ammi, Principal Digital Strategist at Concentrix, was recently named an Adobe Analytics Champion.