Concentrix Recognized for Technology Innovation

Merit Awards Names Concentrix’ Web3 Wallet and ELLIE Winners of its Annual Technology Awards

Location: Newark, CA

Date: October, 5th 2023

Concentrix’ Web 3 Wallet and AI solution, ELLIE, have been recognized as winners at the 2023 Merit Awards for Technology in the Metaverse and AI categories, respectively.

Concentrix’ Web3 Wallet helps both businesses and users manage their cryptocurrency or digital assets, easily and securely. ELLIE, or Enhanced Large Language Intelligence for Enterprises, a component of our Voice of the Customer solution, uses the power of generative AI to help enable a quicker, more holistic view of all relevant customer data with insights, useful charts, and recommended actions for businesses and their leadership.

Media and retailers have always searched for secure ways to transform into digital products and Web3 offered that carrot. However, the results have been a painful combination of digital nirvana and implementation nightmares. Enter Concentrix Web3 Wallet (CNXW). CNXW makes it easier for people to use decentralized apps (dApps) and manage their cryptocurrency and digital assets securely, solving challenges for both businesses and users. With CNXW, businesses can design, build, and run their digital products on Web3.

In order to help brands grow, Voice of Concentrix (VOC) programs must quickly evolve to take advantage of the latest technologies, such as generative AI. Enterprise intelligence, boosted with ELLIE, allows organizations to understand what their customers think, say, feel, and do—harnessing the power of all human experience data—including survey feedback, contact center interactions, social media, online reviews, and more!

Winning two prestigious Merit Awards for Technology cements Concentrix’ drive to develop innovative solutions that combine tech and CX expertise to deliver complete solutions.

This recognition reinforces our ability to create game-changing customer journeys that help brands grow, across the world and into the future.