Cloud Contact Center

Build a better, more resilient experience for your customers and agents.

Are costly legacy contact center and self-service systems holding you back from delivering a better experience?

Customer expectations and business conditions are changing every day. With Concentrix and XP Contact Center powered by Amazon Connect, deploy the omnichannel capabilities you need, make changes fast, and scale operations and costs to meet new business challenges on demand.

How we’ll help:

Choosing the right technology is often just the first step. You need a proven partner who can help you from design through everyday execution, making every interaction and every business outcome the best it can be for your customers and your business

Make the Move to Cloud Easier ⁠— Our teams and data centers manage billions of interactions every year for global organizations. We’ve seen a thing or two about what makes a successful move to the cloud and what it takes to deliver an exceptional customer experience every day.

Build a Better Experience for Customers and Agents ⁠— XP Contact Center includes advanced routing, telephony, reporting and analytics, agent desktop, and workforce management to help you deliver a standout experience for everyone.

Integrate with the Apps and Services You Know and Love ⁠— Leverage your existing CRM and enterprise applications while enriching experiences with new capabilities from the Amazon ecosystem, like Amazon Lex, to fuel a better interactive customer experience with conversational AI.

Flex and Grow with Your Needs, Whether It’s Just for Today or Every Day ⁠— With Concentrix cloud contact center as a service, you are no longer limited by infrastructure or lengthy professional services lifecycles. Quickly and easily scale your engagement models up or down based upon demand, and keep your costs aligned with your growth.

Concentrix is a market leader in customer experience and contact centers. Our CX consultants have helped 600+ companies and many of the world’s best- known brands. Whatever your CX or contact center challenge, our team of CX and certified AWS professionals will partner with you to ensure that you achieve your desired outcomes.

Featured Resources

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Concentrix Virtual Assistant & IVR

Conversational AI
Act on customer intent in a natural, human-like way.

Concentrix Omnichannel Solutions

Omnichannel Engagement
Deliver real-time context and personalization across all channels via IVR or Messaging platforms.

Concentrix Digital Self-Service | Journey Orchestration

Journey Orchestration
Give your customers the personalized, unique experiences they deserve.

Concentrix Outcome-Based Delivery

Outcome-Based Delivery
Engage strategically with our team to share risks and rewards.

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