Keeping you ahead of the competition by keeping your customers satisfied
Get a winning strategy. It’s time to lead.
As customers, we’ve all been on the receiving end of a great customer experience—one that makes you feel valued, is effortless, and adds to your day. Creating these exceptional moments requires a top-down approach that’s shaped by your business goals and informed by customers—their behaviors, expectations, and journey experiences. As a CX leader, your company is looking to you to assemble the best people and technology to drive experience transformation and outcomes. Whether you need help defining your roadmap, planning your next move, or know where you want to go and need help getting there, Concentrix has the expertise and innovation to help guide your thinking, and your investment.
Customer-centricity requires a commitment to CX transformation at all levels of your company. We help you refocus your efforts around the customer and explore new possibilities to improve the quality of service, increase sales, and reduce costs. By improving everything from the brand to engagement and operations and technology, we help you create experiences that matter.
CX Model Design
Are legacy systems and operational structures limiting your CX improvements? It’s time to consider a different kind of tech-and-people model—one that allows you to keep pace with customer expectations, that’s more in-tune with the way people want to interact with your brand. We help you rethink your CX, powered by the latest cloud, automation, and emerging technologies, to create a sustainable operating model that fits your business goals, and elevates your CX strategy to the next level.
Start with the customer and better understand who they are, their motivations, and their unique journeys. We bring the customer to life for your business through research and insights, using our findings to connect the dots between customer needs and business objectives.
Voice of the Customer
Unleash the power of feedback to shape the trajectory of your brand. Leading companies believe their best ideas come from customers and employees, and they use those ideas to drive a culture of innovation and continuous improvement. We’ll help you learn from customers and employees, predict behavior, and power actions that generate unwavering loyalty and financial growth.
Forrester Recognizes Concentrix in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022 Report
Concentrix was positioned as a Contender for current offerings, strategy, and market presence.
Make Your CX AI-Driven, But Empathy-Led
Where could AI be most effective for your CX operations?
Anticipate Your Customers’ Needs—Before Your Competitors Do
Learn how predictive modeling can help you anticipate your customers’ needs and take the guesswork out of your marketing.