Fact Sheet

ConcentrixCX Closed Loop

Too often, when customers describe a bad customer experience while taking a survey, they have to wait a day or two for someone to contact them to fix their problem. Enter ConcentrixCX Closed Loop! No more making dissatisfied customers wait for a callback – our Closed Loop module helps you respond in the moment. It intercepts unhappy customers inside the survey experience itself, and offers them human assistance on the spot.
  • Predict and fix poor experiences in the moment
  • Repair relationships with dissatisfied customers
  • Uncover the root causes of rough spots in the customer journey