NEW ECONOMY & STARTUPS
Delivering game-changing CX to gain and retain customers and speed up growth
Grow your brand at hyper speed
We’re on a targeted mission to create incredible experiences for businesses who are starting up, growing up, and scaling up. By tapping into our global network of transformational CX expertise, technologies, processes, and solutions, we help industry game changers disrupt their space. We do it by never forgetting we were once in that early hypergrowth stage and use the principles we learned to empower your success. Whether that means helping your brand grow faster, crafting future-proof CX to wow your customers or guiding you to overcome market challenges—we have solutions to speed up your growth and set a new standard of exceptional for your industry.
Surprisingly Agile, Totally Flexible
Tap into CX expertise and turn on CX services, as you need them, when you need them—starting as small as needed. Benefit from the non-stop insights we dig out of data and make smart changes quickly. Begin with the right building blocks to support your customers’ journey, then customize and build from there, scaling up and down as you need. Streamline the time to get started with simple, quick-entry contracts, done in days, with payment options that work for you as you grow.
Unrivaled CX Capabilities
Access everything you need for great experiences—with deep expertise across the entire spectrum of CX capabilities—to engage your customers on their terms. All underpinned by passionate people, innovative technology, and best practices to not only deliver exceptional experiences, but help you reimagine and transform your CX. For instance, to introduce a new digital journey, solve a business problem, or remove a customer pain point—we have the tools to make your business work smarter, more efficiently, and be better aligned for growth.
Globally Scalable, Rapidly Deployable
Give customers your best brand experience, wherever they are, in the language they prefer. We remove the pain of scaling at speed into new countries to deliver CX with global consistency and local intimacy. Our talented team handle every interaction as advocates for your brand, equipped with the right tools to deliver effective service with industry-leading results—in all your channels.
Future-Proofing Your CX
With customer expectations and technology evolving rapidly, you need a partner who’s already thinking about what’s next. We’re always reimagining CX—investing, innovating, and developing new digital solutions to help set your brand apart. We constantly look at how to overcome CX challenges in new and better ways—anticipating and solving your problems before you ever bring them to us.
Partner with Concentrix
Customers demand wow-worthy experiences on their time & terms, which is why the brands you rely on every day are powered by Concentrix!
We know what it’s like to be an industry innovator. Let Concentrix do the hard work by growing your brand faster than you ever thought possible, guiding you to success, and creating genuine, flexible CX that scales with your needs.