Award recognizes vendors that are advancing the customer engagement, CRM, and teleservices industries one solution at a time
Location: Newark, CA
Date: March 9, 2023
Concentrix is proud to announce that TMC, a global integrated media company, has named Concentrix Insights Platform (CIP) as a 2023 CUSTOMER Product of the Year Award winner. Every year, CUSTOMER Magazine recognizes vendors whose products and solutions demonstrate a dedication to quality that benefits the overall customer experience, all while driving ROI for the companies that use them.
Concentrix Insights Platform is a next generation Artificial Intelligence-powered analytics platform which combines cognitive capability that mixes AI, ML, and advanced automation while providing insights and intelligence to give more accurate predictions and significantly enhance autonomous decision making for any business domain. The solution empowers data democratization across the enterprise through data interoperability, allowing data teams to access, integrate, analyze, and share data fast and safely throughout the organization and with business leaders to gain faster and deeper insights for better decisions.
The CUSTOMER Product of the Year award distinction recognizes Concentrix’ outstanding work with CIP analytics and insights services for CX programs, as well as its extraordinary value for helping clients improve business outcomes. Many clients increased campaign performances with CIP. For example, a multinational air technology company had a 27% improvement in average productivity of agent performance from leaders having faster access to insights using pre-built patterns and models, allowing for better overall decision making. For more information on CIP, see Data & Analytics.